Dish Satellite recently installed in my home supporting several tvs. MY JVC TV model LT32E478, designated as TV1, does not recognize any channels during program scanning. As a result, the timer on/off option does not allow me select an "on" channel. All channel locks are off. I've called DISH and they insist something is wrong with my TV (I've had no problems to-date). I'm thinking I need a specific combination of options, but don't know what. Can you help. Thank you.

Each TV receiver has to be fed with a separate cable from the lnb. They can not be bridges or split.

Is the receiver in dual mode? Go to the receiver, open the door, and hit the mode key. If both TVs are still showing the same thing, then the issue is not the mode.

Go to TV 2 (the one without the receiver) and make sure the TV is tuned to channel 60 or 73. If it is still showing the same thing, go to TV1 (the one with the receiver) and hit Menu, system setup, Installation, modulation (menu 6-1-5). make sure the modulation for tv2 matches which channel you put your tv2 on.

Still showing the same thing? check the back of the receiver, the RCA cables (red/white/yellow) are plugged into the TV1 ports not the TV2 ports.

Showing different things but the remote still changes channels on both tvs? Go to TV1, hit menu twice, near the bottom there are two boxes each with a number. This is the address for each remote (tv1 and tv2). On the TV2 remote hold sat until it stays lit, choose a number different than on the screen, touch pound (#), the sat light blinks three times, hit record, the number on the screen should change to match the one you typed in.

Still being silly? Call a priest, you have a poltergeist!

Another way of formulating the difficulty is to say your remote is changing both TVs and the TVs are linked to a Dish. As there can be several causes with individualized solutions, I will refer you to a rather through page. There doesn't seem to be a way around just trying each fix until you find the one that fits. You've not stated how long this problem has existed. One would think the installer
would have handled this. But you may be able to DIY the task. https://themescene.tv/guide/dish-remote-changing-both-tvs/

Hi my nameis Mike Houston of DISH Network and I see your TV2 changes TV1 as well, thereis an easy fix to this problem. You will want to make sure the receiver is inDual Mode and then make sure the TV2 connection on the back of the receiver isin the right port. I will send a link to help with these steps, http://www.dishnetwork.com/SupportSection/same-video-2-tvs.I will leave my e-mail if you have any questions [email protected].

First check what channel or input your TV is currently on bypowering the TV off then back on and noting the channel or input that appearson screen when the TV is powered on. If you are using a Coax Cable toconnect the receiver to TV1, check the receiver's back panel for the outputname. If your receiver has a "TV CH 3/4 out" (non-ViPReceiver): Tune TV to channel 3 or channel 4, if it has"Home Distribution" output (ViP Receiver): Tune TV to channel 62or 75. If using non-Coax (RCA, Component, or HDMI) to connectreceiver to TV1, cycle through the inputs until picture appears. In your casesince you have the Toshiba XDE500 connected between the receiver and TV, tuneTV and component to channel 3/4 (coax) or correct input. Hope this helps, andhank you for being a valued DISH Network customer!
Phillip Chang DISH Network Customer Support Representative

Happy to help get that fixed right away!

You mentioned that your TV is not recognizing the DISH Network signal, since wedo not know how many TV's your receiver is able to support, or whether it's theTV1 or TV2 having the issue I will address them both.

The first thing we want to do is ensure that all connected components arepowered on (VCR, DVD Player, etc.). Check what channel or input your TV iscurrently on by powering the TV off then back on and noting the channel orinput that appears on screen when the TV is powered on.

If TV1:

Check what type of cable is used to connect the TV to the receiver. If you areusing a Coax Cable to connect the receiver to TV1, check the receiver'sback panel for the output name. If your receiver has a "TV CH 3/4Out" (non-ViP Receiver): Tune TV to channel 3 or channel 4,if it has "Home Distribution" output (ViP Receiver): Tune TVto channel 62 or 75. If using non-Coax (RCA, Component, orHDMI) to connect receiver to TV1, cycle through the inputs until pictureappears; most TVs have a "TV/Video", "Input", or"Source" button. If the issue persists, check that theconnections between your DISH receiver and your TV are secure then reset thereceiver by unplugging it from the outlet for 10 seconds then plugging it backin. If not fixed then connect another component (VCR, DVD Player, etc.) to thesame TV, using same cable, same input, and same channel to see if it works. Ifit works with the other component then call us at 1-800-333-DISH (3474) foradditional troubleshooting, if it still doesn't work with the other componentthen the cable should be replaced.

If TV2:

Access "Modulator Setup" from TV1 by pressing the menu button(on the top left of DISH remote) then pressing the numbers 6-1-5. Tune TV2 tothe channel that appears under "TV2 Out" on screen. If stillno picture, verify the mode (air or cable) that TV2 is on. Then change themodulator setup to match this mode (air or cable). After changing modulatorsetup, tune TV2 to the channel that appears under "TV2 Out" onscreen. Check that the connections between your DISH receiver and your TV aresecure then reset the receiver by unplugging it from the outlet for 10 secondsthen plugging it back in. If not fixed then connect another component (VCR, DVDPlayer, etc.) to the same TV, using same cable, same input, and same channel tosee if it works. If it works with the other component then call us at1-800-333-DISH (3474) for additional troubleshooting, if it still doesn't workwith the other component then the cable should be replaced.


Phillip Chang
DISH Network Customer Service Representative

Hello! If your tv just won't cycle to the correct channel you can change the setting if its tv1 you need a channel scan if it's tv2 try these steps:
http://www.dishnetwork.com/SupportSection/video

Daniel Busa
DISH Network Customer Service

We would be happy to help get that fixed right away. The first thing we want to ensure is that all connected equipment is on. We want to then check what type of cable was used to connect the TV to the receiver. If you are using a Coax Cable to connect the receiver to TV1, check the receiver's back panel for the output name. If your receiver has a "TV CH 3/4 out": Tune TV to channel 3 or channel 4, back if it is labeled "Home Distribution": Tune TV to channel 62 or 75. If using non-Coax (RCA, Component, or HDMI) to connect receiver to TV1, cycle through the inputs until picture appears; Most TVs have a "TV/Video", "Input", or "Source" button. If we are still not getting a picture then unplug receiver for 10 seconds then plug it back in, this will reset the receiver, then try cycling the inputs again.

We hope these steps resolve the issue. We want to thank you for being a valued DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

You will need to run a set of audio cables from the TV1 output on the rear of the 625 directly to one of the three audio inputs on the surround system. Thanks for using Fix Ya.

FIRST TRY CONNECTING THE RECEIVER TO THE TV VIA A DIFFERENT MEDIUM SUCH AS RCA INPUTS IF CURRENTLY CONNECTED WITH COAX.

If the problem is still evident you can send the TV1signal to TV2 or vice versa. This is accomplished by switching the output cables from tv 1 to tv 2 and changing the tv you want to use as your "monitor" to the proper channel. If viewing tv1 on tv2 change the TV channel from 60 air or 73 cable to 3. if using tv1 to view tv2 the process is the oppposite from 3 to 60air or 73cable.

To check which channel tv2 is modulated to do the following:

go to TV2 and with it on press menu, 6, 1, and then 5 on the Dish remote. That will dispay both tv output channels. You only need to be concerned with TV2.

This should isolate the problem by either it being present on both TV's using the TV1 output, which would mean the internals of the receiver are faulty, or if it is fine on the other TV it would indicate that the problem lies with the TV itself which is unlikely.This is assuming the FIRST method did noyt resolve the problem.

You may also want to try running the medium source from the back of the receiver directly to the TV.

This is all assuming you receive your locals through the satellite and not an off air antenna. Hope this helps you out.