A few things cause this error.
If the drain pump is running and the water does not empty on spin but
recirculates through the machine, then there is a problem with the
diverter valve. If the pumjp is not running but hums, then it is jammed.
If the diverter valve has to be replaced, often the computer also needs
replacing as it often gets damaged by the faulty diverter valve wax
motor.
Error code 37 is pump blocked. Sound you hear is pump trying to turn.
Pump is located under front right hand corner of bowl. Empty as much
water out by hand then tip machine back against wall. Sometimes just
spinning the pump fan by hand a few times will dislodge the blockage and
you will feel it come free. Then stand machine up & advance to
final spin & press start. If pump is still blocked then it will have
to be removed for cleaning.
You can also try putting it in spin mode to get it started to help remove the blockage.
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