Registration problem Handsets stop working after power failure with continuous display of "SEARCHING". Followed Motorola's Tech Support instructions to reset and de-register/re-register handsets but without success. De-registered all handsets successfully but re-registration does not work, only continuous display of "ENTER BASE ID ###############" after entering BASE ID 360000022717278. Handsets all go blank after entry, as depicted in the instructions, but all display again show "ENTER BASE ID ###############".

SOURCE: New Expansion Handset refuses to register with the base

On the handset, you need to go into the menu, choose register, press and hold the intercom button on the handset and the page button on the base unit at the same time until it tells you that it is registered.

SOURCE: Registration

Hi Tom

Can you please tell me what the model of the expansion phone. I may be able to research anf find you the correct procedure for resistering a new address number to the phone.

Thank you
Greg

SOURCE: registering handset problem

worked for us AFTER plugging/unplugging the base unit. thank you!

SOURCE: How do you unregister a defective handset so that it can replaced

1. Delete or listen to all voice mail messages, if necessary, to clear the IN USE/Voice Mail light indicator.
Note: Skip this step if it does not apply to your MD Series cordless telephone model.
2. Press OFF on the base station and each handset.
3. Press and hold down PAGE on the base station until the IN USE light flashes slowly, then release.
4. Press and hold down PAGE again until the IN USE light begins to flash quickly, then release PAGE.
5. Quickly and fully press and release PAGE again.
6. Please register handset displays. Press OK to begin the registration process, or press EXIT.

SOURCE: Can't register Motorola handset.

Hi,

There is a very little that we can proceed to here, as these phones are known for the problem that you are facing & most of the customers that I have myself seen ... finally get rid of them buying new ones,

Let’s try resolving it though;

1.) Open battery compartment, remove battery. Also remove belt clip on back of phone. You might have to pry it a little.
2.) Pop off the access panel on upper back of phone. This panel merely hides two screws.
3.) Unscrew all visible screws, Separate front and back of phone. You might have to wiggle the pieces relative to each other. The rubber strips on the sides are held in place with dovetail grooves.
4.) The phone should come apart in three sections.
5.) At this point, get some cotton swabs and alcohol. Dip a swab in the alcohol and rub down the contacts on the keypad and little black pads underneath each button on the rubber membrane.
6.) Let it dry and re-assemble. Your phone should now work properly.

Please let us know if that was helpful enough.

Good Luck & Thanks,

Shiv.