It sounds like the black ink nozzle is plugged. If you have done the nozzle cleaning and the problem persists, insert a new OEM black cartridge and rerun the cleaning utility at least 3x. This should clear the nozzle.
If you are using aftermarket or refilled cartridges, the chances are that the ink is not up to manufacturer specifications. This is a common problem. Return the cartridge to the vendor and either get a replacement cartridge or refund.
Let me know if this solves the problem. Thanks.
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