Nortel T7316. We use auto assistant. Message picks up immediately. I want the receptionist to answer live and if she does not answer after a couple of rings for auto assistant message to kick in. How can I program this to happen?

Feature # 8 7 1 should turn it off.

Check your cables and make sure everything is plugged in! Also make sure your company doesn't have any restrictions for the number you're trying to call - it can happen sometimes. If everything fails try to consult the user manual.Nortel t7316 pdf manual

Just think about it, why would you want to auto dial yourself? You don't need an autodial key for yourself so the system don't allow you to program it.

http://cat-comm.com/dloads/DA1.4_setup.exe

Depends on the voicemail, but generally:

Call the receptionist

When the auto attendant answers, press * (or sometimes "**"), OR ask the operator to transfer to your line and press "*" during your message.

It will ask you your login information.

Dial your extension and password together as one number and press #

You can now operate the voice mail.

You can either download the business series terminal desktop assistant from nortel: http://www116.nortel.com/pub/swcode/desktopassistant/v1.4/DA1.4_setup.exe

or if you need the program and the paper inserts you can go to:
www.desi.com

**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.

Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?


If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

This may not solve your answer and ring delay on day or night mode needs to be looked at.

The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.

The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.

There is about three to four programs that need to be set up in your phone system in order to do this , the program number my be a little different depending on the partner system you have .