My Sansa Sandisk Express will not power down and will not allow me to clear the Sandisk screen in order to use the device. What is the problem?

Hi, welcome to fixya!

You need to reset your sansa for it to be in order again.

Learn how to reset the your various San Disk models;

Resetting a Sansa Fuze+, Clip+, c200, e200, or e200R player:

1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.


Resetting a Sansa View, Fuze, or Clip player:

1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.

Resetting a Sansa Express player:

NOTE: The device can be either ON of OFF.

1. Press-and-hold the Volume Up (+) and Select buttons simultaneously for approximately 20 seconds.
2. Release the buttons.

If resetting doesn't solve the problem, please let me know for more assistance.

Good luck.

Normal 0 Press and hold the Volume Up (+) and Select buttons at the same time for about 20 seconds
Make sure that the player is charged up.

Try to power reset the device by pressing and holding the center and volume up button at the same time, while connecting it to the PC.

If power reset fails, charge the device for at least two and a half hours. The computer should not be in sleep or hibernation state while charging.

You may need to update firmware.

There is online support for Sansa Express. When searching for Answers on the topic "express" it gives next list:
http://kb.sandisk.com/app/answers/list/kw/express/r_id/101834


Going to item 13 "Sansa player not recognized by the computer":
http://kb.sandisk.com/app/answers/detail/a_id/42

When the player is brand new, click on the link in the opened page in the page top or use next direct link:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew

Else follow up the instructions as described in item 13.

Sansa Express user guide

If more help is needed just post a comment.

Hello,

On your Sansa mp3 player there is a little switch that should slide that has an icon of a locked padlock on one end and an open padlock on the other, slide it to the open padlock side and try to power it on.

This page is going to help you
http://www.sansa.com/support/sansa_view/faqs

Choose option one :
01. Sansa player freezes on the “Refreshing Database” screen STEP 1 – Reset the device

1. Slide the Power switch up and hold it for approximately 20 seconds.
2. Release the Power switch once the device is powered down.
3. Turn the device back on.

STEP 2 – Download and Install the Sansa Firmware Updater.
If this article did not resolve your issue, please contact us at [email protected].
follow the instructions and this should fix your problem

Hold down the power button for fifteen seconds. Wait ten seconds before turning the device on again to let the RAM clear out.

my sansadiske250 showing refreshdatabase

Once you have it in recovery mode, create a file called "sansa.fmt" and put in on "16mb" (Which is what your sansa shows up as in My Computer when it is in recovery mode). Once you have put the file on the "16mb" disconnect the cable and allow the device to restart unlocking it before it boots back up.

Solution:

1. Open the start menu and right click on My Computer 2. Click on properties 3. Locate and click on the "Hardware" Tab of the system properties window that pops up 4. Find the button that says "Device Manager" 5. When you do this, another window will pop up with a list of all of the hardware installed inside of your computer, you should see the Sansa Express somewhere in this list with the yellow exclamation mark. 6. Right-Click on the Sansa Express and click on "Update Driver" 7. When the next window opens up, instead of allowing it to search automatically, click on "Install from a list or a specific location (Advanced)" and click next 8. On the next window, click on the last option "Don't search, I will choose the driver to install" and click next 9. When I did this, it had two options listed. MTP Device and USB Mass Storage Device. If you see these options highlight the USB Mass Storage Device and click next. It should install Immediately!! I sincerely hope this helps anyone, I searched and searched on line for an answer, and I couldn't come up with anything. I fiddled around with it for a long time.

Try it... [email protected]

try putting in different usb slot ...