Hi. Is the machine display any fault codes, ( flashing battery light)? Is the free-wheel lever in the correct place, Move it in and back again and try it. It is possible that you have a stuck brush in the motor. Get a multi meter and check the resistance through the motor. Check that the brake unit is releasing properly.
If one of the battery lights is flashing, count the flashes and let us know what the pattern is, and we can tell you what it means. Good luck. Neil.
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