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You may have damaged the treadmill when folding it up. If the incline was not lowered to its minimum position, the frame can be damaged. To lower the treadmill, all you do is release the latch and lower the deck of the treadmill to the floor. There are many Proform machines known as "785" including a number of elliptical trainers. An actual model number would make diagnosis much easier...
There is allot of weight on the "Storage Latch". You may need to push forward on the treadmill a bit, pull the black knob, then slowly let the machine unfold. Taking the weight off the "Storage Latch" will make it easier to release the latch..
Hold the upper end of the treadmill with your right hand on the back end of the unit. Using your left hand, pull the lock knob to the left and hold it. Pivot the treadmill down until the frame is past the pin on the lock
knob. Note: You may need to push the handrail to the side slightly.
2. Move in front of the back end and hold the treadmill firmly with both hands, and lower the treadmill to the floor.
CAUTION: To decrease the possibility of injury, bend your legs and keep your back straight
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