Washer is getting a nd code and not emptying the water out and the washer will not spin

This model of washer has a pump problem... more than likely its broken. mine lasted 14 months :(

1. I had the same problem and was able to fix it myself pretty easily. Here were my symptoms. ND code meaning the washer is not draining. Water left in the drum. Noise like the pump is trying to drain, but water does not drain. Here were the steps I followed to fix the problem.



2. UNPLUG THE WASHER



3. shopvac out the water from inside the washer



4. remove the back panel, two philips screws and slide up and out



5. identify the pump motor. it is screwed to the bottom of the washer with 3 big phillips screws/bolts. it can also be identified by the fact that the outlet hose is attached to it.



6. remove the inlet and outlet hoses. use needle nose pliers to take off the clamps and slide the hoses off. have the shopvac on to suck up the water that spills out.



7. pry up the white cover that protects the wire connection. once this is up, you can see the tab to press to detach the wire harness from the pump motor.



8. remove the motor assembly by unscrewing the 3 mounting screws with either a big philips screwdriver or a socket wrentch



9. take the pump assembly to a work table and remove the white plasic cover held on by a single philips screw. slide it off



10. remove the remaining 3 philips screws. grab the outside of the motor near the impeller and wiggle it out. note that there is a rubber o-ring seal. dont lose it and ensure it is in the same place when reassembling.



11. pull the impeller from the motor. This will remove a cylinder magnet from the body of the motor. the cylinder magnet is wrapped around the shaft of the impeller. basically, when the magnet rotates inside the motor, the impeller rotates. now, if you grab the magnet and rotate the impeller, you will see that it can turn. THIS IS THE PROBLEM. the impeller and the magnet are supposed to rotate together.



12. pull the impeller shaft from the middle of the magnet. it will slide out a plastic sleeve. from the other end, you can slide the plastic sleeve out from the magnet. note what end goes where; they are slightly different



13. i asked you to do this to illustrate that the hole in the sleeve is not a circle, but rather an oval. you need to wedge something into the top of the oval; thats the end goal. slide the log plastic sleeve back into the magnet. note that there are horizontal markings on the magnet that show where the oval goes "high".



14. look at the steel impeller shaft. see the two notches? thats the key to your fix. thats where you need to insert wedges. find some small gauge solid wire and cut it to the length of the notch. i used coax cable wire, but could have used something slightly larger. the wire has to fit on the top of the notch and wedge itself into the top of the oval. this is what is needed so that the shaft and magnet "become one". This will take a little work on your part, but its worth the money saving.



15. once you slide the impeller back into the plastic sleeve with the wires installed on the notches, the impeller will now turn will the magnet.



16. reassemble in the reverse order. good luck.