I had a similar problem with one that I bought. and come to find out, the gears internally in the lens where broken. I would return the lens, and get another one. Also when you go to buy a lens for your camera make sure that you bring the camera with you to test the zoom before you buy it.
Just FYI you also need to remember that with a smaller zoom your focus time will be slower, and it will take getting use to, unlike the larger zooms, you are trying to focus on a large area but being very detailed at the same time.
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