NorStar T7316E Corded Phone Logo
Posted on May 04, 2010

Dont know password - Mail Box Locked Norstar T7316? Tried previous descriptions - still says Mailbox Locked contact admin

  • george  peters
    george peters May 11, 2010

    What have you tried so far?

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1 Answer

Anonymous

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  • Posted on May 07, 2010
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Try below
You will need to dial into the system admin of the voice mail
Feature 983
the password is dependent on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

  • Anonymous May 10, 2010

    Below is another one to try


    How To Log Into System Administration:
    1. Enter Feature 983
    2. The display will show "LOG", enter your login password
    a. If your company extensions are 2 digits long enter "120000"
    b. If your company extensions are 3 digits long enter "1020000"
    c. If your company extensions are 4 digits long enter "10020000"


    How To Delete a Mailbox:
    1. Log into the system administration
    2. Select the softkey under "MBOX"
    3. Select the softkey under "DEL"
    4. Enter the mailbox number (extension. you want to delete
    5. Select the softkey under "Delete"
    How To Reset a Mailbox Password:
    1. Log into system administration
    2. Select the softkey under "MBOX"
    3. Select the softkey under "Chng"
    4. Enter the mailbox number you want to reset the password for
    5. The display shows "Reset Password"
    6. Select the softkey under "RESET"
    7. Press the release key
    *The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.




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Related Questions:

0helpful
1answer

I have tried all the solutions to the password reset and am still locked out of mailbox. Please help

If your voice mail system is a Call Pilot on a BCM phone system. Use Feature 983, enter the Log number 738662, enter the password set for the system. At this point the display should show Admin with options MBOX -- AA -- OTHR select MBOX. Select CHNG and enter the mailbox number which should be the same as your extension number. The display should now show Password with options of RESET and NEXT. Select reset and your password will be reset to 0000. Press the release button and call into your mailbox using the password 0000. The system will have you change your password and verify it. Hopefully this will fix your problem.
5helpful
1answer

We have a Nortel Networks system T7316. One phone has the mailbox locked out and says contact admin. I have tried the 120000 code and it is invalid. What else can I try?

Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.



So in other words, try 1020000, 10020000, 120000
6helpful
1answer

My mailbox is locked and says see admin, she cannot do it. What is the sequence? norstar t7316 phone

To reset your voice mail password,on press feature 983 the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000
9helpful
1answer

We have Nortel T7316. I have been locked out of the voicemail admin. I have tried all passwords I can think of but cannot get in. Please help

How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of extension numbers) followed by Password (default 0000).
Press MBOX.
Press CHNG.
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000).

Good Luck.

3helpful
1answer

I locked myself out of my voicemail for Norstar M7310!

Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change
2helpful
1answer

Cannot Reset Password

feature 983 ... password 12000 or 1020000 generally. Hit mail box. enter mailbox #, reset password.
0helpful
1answer

Locked mailbox. Contact admin. I've used feature 983 but the passwords 1020000,120000,10020000 won't work. I am prompted for 'log'. If I just bypass 'log' by pressing OK, it takes me to password and it...

Try this: "Feature" 983, Enter 120000 or the system coordinator password, press "ok", press "mbx", press "chng", then enter the mail box number, press "reset", then release. The mail box password should default to "oooo"
2helpful
1answer

Employee's mailbox locked and No one knows Admin password

Jessie711 - You Rock! Your post on the 21st fixed my problem :)
16helpful
1answer

NorStar T7316E Corded Phone Problem - mailbox locked

You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.
80helpful
6answers

Nortel T7316E

To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit
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