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Anonymous
Anonymous Posted on Apr 30, 2010
Answered

Leapfrog tag will not recognise the book Cars Tractor Tipping

My son's leapfrog tag will not recognise the book "Cars - Tractor Tipping". When we use the tag with it it says: "Ask your parent to connect your tag to the computer to download new stories and games." I have tried re - downloading the audio and removing and reinstalling on the tag.

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  • Anonymous Mar 29, 2014

    When plugged into the computer the light came on softly and the pen got hot. It is not responding to the tags on the book. Although at one point the sounds and buttons were working.

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Anonymous

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  • Posted on May 03, 2010
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Hello

Please take a look at this link and go through the steps. http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1638&p_created=1208987240

Please let me know if this helps you out.

Thank you

Testimonial: "The problem was with the country settings on the audio - it seems that the book I had was from the UK and not US. Thank you for your help."

  • 1 more comment 
  • AA62601 Jan 12, 2011

    So the above comment fixes the problem... but the problem is caused by a difference between country of the book you downloaded and the country of your Tag and the physical book. The solution is to download the right audio book. Go to Leapfrog application... select audio download and change the country (in the top right corner) to 'Britain' - if thats where you bought the book. Then check the country of the tag is also 'British'. To do this, connect your tag and then in Leapfog software, in top right corner, click settings - should say 'British'. Then download the audiobook in the application... should say 'Queens English' on the item you have downloaded - if it says 'American English' then you've downloaded the American version, not the British version - again back to select audio download and change the country (in the top right corner) to 'Britain' - if thats where you bought the book. Then download the British book.
    It worked for me - I have Tractor tipping working now.
    Good luck.

  • Anonymous Jan 25, 2013

    Thanks soooo much for posting when you worked it out this problem has been driving me potty for days!!!

  • Paul Meilhon
    Paul Meilhon Mar 31, 2014

    What about if you live in and purchased the reader and books in south africa?

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Having and issue with the audio download on the Leapfrog Tag system. I have Leapfrog Connect installed on my Mac. Audio for books previously downloaded and newly downloaded are not able to be put on pen. I...
Just got this from LeapFrog. Worked for me, although it toook a couple of attempts.
For Macs:

Please try downloading and running this tool and connect the Tag Reader when prompted:

http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg

For Windows machines:

1. Close the LeapFrog Connect application.
2. Double-click on this link http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe then click "Run."
3. Click "Unzip" to extract the files.
(You will be asked for a location to save the files. Save them to your Desktop or to another folder that you can easily find.)
4. After the files are extracted, find the "LeapFrogTagFixTool" folder on your Desktop (or where you saved the extracted files).
5. Open the folder and double-click the "TagFixTool.exe" file to open the LeapFrog Tag Repair Utility program.
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7. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
8. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
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Hi, I have purchased the Leapfrog Tag learn to read set 1 and 2 . I have downloaded the books onto the tag pen but they are not readinf the book. I have 2 other books and they are reading fine. Lil
Hi lil4151

PLEASE RATE MY ANSWER IF YOU FIND IT HELPFUL !

Go to this link i have provided it will explain the issue you are having..

http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1787&p_created=1228363139&p_sid=sMaOsrlk&p_accessibility=0&p_redirect=&p_lva=1736&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjMwLDIzMCZwX3Byb2RzPTAmcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PUxlYXBmcm9nIFRhZyBsZWFybiBkb3dubG9hZCBib29rcw!!&p_li=&p_topview=1

nikkiallisto_86.png
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Hi what does error code #1096 fault detail null mean?
Thanks for using Fixia.

Please try below instructions if they help .

You will want to use the LeapFrog Connect Tag Fixing Tool to see if you can resolve the issue. The instructions for Mac, and PC are listed below:
PC instructions:
1. Begin with LeapFrog Connect closed
2. Click here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe for the download executable file.
3. A File Download box should pop up. Select "Run"
4. You will be prompted for a location to download the program to, you will see a message "Unzip to folder"
5. Click Browse and select your desktop as the location to save the folder
6. Click "Unzip"
7. This should create a folder on your desktop named "LeapFrogTagFixTool
8. On XP: Open the folder and double click on the TagFixTool to open
9. On Vista or Windows 7: Open the folder and right click on the TagFixTool and select "Run As Administrator"
10. Connect the Tag Reader or Tag Junior to the computer and turn it on
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Mac instructions:
1. Download the LeapFrogTagFixTool.dmg and mount the image. File is located here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg
2. Drag the FixIt application into your Applications folder.
3. Close the LeapFrog Connect application (if it is open.)
4. From the Applications folder, double-click the FixIt application file to open the LeapFrog Tag Repair Utility program.
5. Connect your Tag Reader or Tag Junior to the computer.
(Make sure your toy is powered on.)
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