Brother IntelliFAX 770 Plain Paper Thermal Fax Logo
Posted on Mar 24, 2008
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Brother Intellifax 770 fax machine failure to receive faxes

I recently switched my phone service to cable (Comcast digital) and have been unable to receive incoming faxes. The Comcast representative suggested that this machine may not be compatible with the digital signals. I formerly used Verizon, which I was told is an analog phone connection. How can I adjust this fax machine to receive faxes. I have no problems sending out faxes. When the incoming fax ring comes in, the phone reacts as a regular incoming call, not to receive paper faxes.

Thank you.

  • 2 more comments 
  • scorplady Mar 24, 2008

    Is it necessary to change menu settings to solve the above receiving problem?

  • scorplady Mar 24, 2008

    No comments

  • scorplady Mar 24, 2008

    None

  • Anonymous Jun 05, 2008

    my phone will ring but no recceiving fa. could I have put in the wrong numbers..is it possible to ge the correct steps....

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  • Posted on Apr 11, 2008
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I HAVE A BROTJERS 770 AMD ALL I DONE WAS GET A 2 SPACE TELE JACK AND PLUG IT INTO MY MODEM FROM COMCAST AND PLUG MY PHONE AND FAX INTO IT AND CAN RECEIVE AND SEND

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  • Posted on Jun 25, 2008
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Kevin A: I want to point out the so called digital phone lines is misleading advertising since the traditional PTSN system has been digitized years ago. The big telco boxes on the street down town is where all the digital conversion of the calls happens. The Comcast box they install effectivly does the same thing as the big telco box does, so that analog phones work. As far as the modem in the fax machine is concerned, it is receiving an analog signal because Comcast's box provides it. I think IMHO some people complain it doesn't work because it's something different like network congestion on Comcast's local network or something else. People should be able to call support for non working faxes; I think it's a perfectly valid reason.

  • Anonymous Jun 25, 2008

    Ok so it appears the original poster may not be having issues with the "digital" transmission after all. Here is a suggestion: A common problem is voice mail can pick up fax calls and prevent reception. You can call Comcast and try increasing the number of rings before voice mail picks up so the the fax machine has a chance. The default is 4 rings.

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  • Posted on Mar 24, 2008
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Unfortunately, you will not be able to use this machine with a digital phone line. It is only capable of receiving an analog signal, and cannot distinguish the digital incoming signal. You would be better off using a service to send and receive faxes via e-mail, or getting a digital fax machine. Sorry.

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I get calls all the time about fax issues. I work for Comcast and have guided people to the right answers about third party devices. We use a digital connection. Analog is a dying medium. Most calls are concerning HP and Brother but I know others fax machines have had problems too. The new HP machines have a digital setting. HP is aware of digital issues and can help you. It is unfortunate that old fax machines are not digital but a new fax is inexpensive if you wish to buy one. Analog takes up too much space. An example: Six digital television channels can fit in the same space (bandwidth) as one analog. That is why the FCC mandated the change. The same goes for phone lines. I Google almost every problem concerning fax machines and if you go past all the upset comments you will get to the comments that offer remedy. I also wanted everyone to know that a second, no frills fax line from Comcast is very inexpensive and our way of offering a dedicated fax line intead of a distinctive ring fax option.
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Set up

Try this links for download manual http://www.amazon.com/Brother-IntelliFAX-770-Fax-Machine/dp/B00000J4WS/ref=dp_origpkg/103-1633732-4035849#productDetails
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