When i load the software the scansnap manager has a Red Circle with a Red X through it and the Blue light on the scanner is continuasly flashing.

Please try the following steps to establish the connection:
1. Restart your ScanSnap. Turn off your ScanSnap, wait at least 5 seconds and then turn it on again.
If the icon status is not changed, unplug the USB cable from the computer or your ScanSnap,
wait for 5 seconds, and then reconnect the USB cable.
2. Connect the USB cable directly. If your ScanSnap is connected via a USB hub, try connecting your ScanSnap directly to the computer via the USB cable.
3. Turn-off antivirus software. Turn-off antivirus software and try again.
4. Use another USB port. Try with another USB port if any.
5. Use another USB cable. Try with another USB cable if any.
6. Disconnect other USB devices. Disconnect any other USB devices (printer/scanner/external hard disk and the like) and try
again.
7. Use ScanSnap Support Tool. Connect your ScanSnap to a computer and follow the steps below with ScanSnap support tool.
* To run ScanSnap Support tool, go to the [Start] menu --> [All Programs] -->
[ScanSnap Manager] --> [ScanSnap Support Tool].

1. Click the [Check] button under [Check Privileges]. If the message, "The recommended privileges have been applied." appears, turn off your ScanSnap, wait for 5 seconds, and then turn it on again.
2. Press the [Recover] button of [Recover ScanSnap Connection] to see whether it solves the problem.

8. Full shutdown Windows®. (Windows® 10 only) Click on [Shut down] while hold the Shift key on keyboard and shutdown Windows®.
9. Delete the device driver. Delete the device driver to see whether it solves the problem.

Follow the steps below to delete the device driver:

1. 1. Connect your ScanSnap to the computer, and turn on your ScanSnap.
   2. Open the Device Manager window. For Windows® 10 Right-click the [Start] menu, and select [Device Manager]. For Windows® 8.1 Select the Down Arrow icon on the lower left side of the Start screen -->
      [Control Panel] under [Windows System] --> [Hardware and Sound] -->
      [Device Manager]. For Windows® 7 Select [Start] menu --> [Control Panel] --> [Hardware and Sound] -->
      [Device Manager].
   3. In Device Manager right-click [Imaging device] --> [ScanSnap iX500] or
      [Imaging device] --> [Other devices] --> [ScanSnap iX500] --> [Uninstall].
   
   If the ScanSnap used to be connected other USB ports, connect it to each of those ports and repeat these steps.
2. Turn off your ScanSnap.
3. Disconnect the USB cable from the computer.
4. Restart the computer.
5. Reconnect the USB cable to the computer.

10. Reinstall ScanSnap Manager. Uninstall and install ScanSnap Manager again.
If the issue persists after attempting all the procedures above, please collect system information on the computer and send the data to a FUJITSU scanner dealer or an authorized FUJITSU scanner service provider by e-mail. To collect system information, press the [Collect] button of [Collect System Information] in the support tool, and it creates a folder (ScanSnap_date and time) that contains the system information data. We would appreciate it if you could send the data in zip format.

* Refer to [Troubleshooting] in the [Help] menu of ScanSnap Manager.

Fujitsu has the drivers in the installation software package. That's why you should install the ScanSnap Manager before connecting the USB cable between your computer and the scanner. If your OS tried to install a generic driver, you may need to delete that driver and unplug the USB cable before continuing. In Windows, this is in the device manager.

The software for all of the Fujitsu scanners is here: https://www.fujitsu.com/us/support/products/computing/peripheral/scanners/drivers/index.html . Follow the link to the ScanSnap downloads and then click the link for Software Downloads. Scroll down to the discontinued models to find the link to the S1300 software. The current link to the S1300 software is https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/scansnap/software/s1300.html . Note: the software is available for Windows XP (32-bit) and Vista through Windows 10 (32-bit and 64-bit). The Mac version supports several editions of the OS X.

I hope this helps.

Cindy Wells

don't know if you ever got this resolved but....

http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/s1500.html

check under the operating system tab to select the right installer for you.

The blue flashing like generally means that the scanner is doing a scanning operation.

Go to msconfig or if you have a registry cleaner, go to the startup menu. Disable and ssmgr (scansnap manager in pfu). Reboot. Open the ScanSnap 1500 and then start the ScanSnap manager. The scanner is now ready to scan.

Hi,

Try to scan by using the quick menu as I described below:
Check for the ScanSnap Manager icon on the taskbar.

Right click the mouse button over that ScanSnap Manager icon.
Select “Scan Button Settings” from the Right-Click Menu.


Select the “Use Quick Menu” check box (it must be checked).


Load the document in the ScanSnap which you want to scan.
Pres the “scan” button on the ScanSnap.
Click the “Scan to folder” icon in the quick menu when scanning is completed.


The “Scan to Folder” dialog box appears.


Check the scanned image in the “Scan to Folder” dialog box.
By clicking save buton, save the scanned data in a specified folder which you select chancing the filename as you want.
Hope this helps.
If you would like to vote for the answer, this will help the others to see the similar problems solved and also will be a satisfaction factor for me to continue helping you.
All the best.

Hi there,

Try the following step :

Pre-Installation Steps

• Log onto PC with an account that has Administrative Privileges.
• Disconnect ScanSnap scanner, if connected.
• Close any open applications.
• Install ScanSnap Manager, ScanSnap & CardMinder software from the ScanSnap Setup CD-ROM.
  
  • Upon reboot of the installation you may receive an error message stating, “Failed to initialize driver module.” Please disregard and continue.

ScanSnap fi-5110EOX Vista Update Pack Installation Steps

1. Download the fi-5110EOX Update Packs (Vista 32-bit Support)
   
   1. ScanSnap Manager V3.0 – ssv3020up.exe
   2. CardMinder V2.0L10-V2.0L11 – cm2012.exe
2. Install all two update packs that were downloaded in Step #1.
   
   1. Reboot is NOT required after each update pack.
3. Reboot the PC after all three update packs installed completely.
4. Connect ScanSnap Scanner via USB, open lid, let Windows Vista install the new hardware.

I got off the phone with Fujitsu and i was told you need to make sure that the ScanSnap Icon is in the system tray without a Red Line cross through it, so if it is not in your system tray start the snap scan program, if it's disabled re-enable it and you should be good.

Problem solved. Ignore the "Windows XP approval" message & continue with the fix suggested in the troubleshooting section of the manual.

Yes, it *IS* possible to run your ScanSnap S510 scanner on a 64-bit Windows operating system (e.g., Vista 64-bit, Server 2008 64-bit, etc.) but you will need to contact Fujitsu customer support (go to Fijutsu's website and look up their telephone number) and ask them to send you the link (along with username/password) to download the 64-bit versions of the ScanSnap Manager software as well as the CardMinder & Organizer software (optional).

FYI, as of March 2009 that is, the 64-bit version of the ScanSnap Manager is 4.2 L14 and the actual file name that you'll be downloading from Fujitsu's website is called "ssWv42x64.exe" (220 MB file).

Again, this software is NOT available from the public portion of Fujitsu's support website due to legal licensing restrictions. Additionally, this is NOT the same thing as some of the "updates" for Vista they have floating around the public technical support portion of their website.

Hope that helps!