The hd tv keeps cutting out and saying no signal

Hi Denise

When you say it keeps going off, do you mean that the Sky box itself switches off, does it then come back on? Or do you mean that the sky signal is lost (sky box then reports that the signal is lost) and then comes back again? Please explain in a little bit more detail.

Thanks
Andew

Check the dish for its orientation.

Change the cables, not the box.

Do the channel controls work? If not, then try going into the TV's menu and find the factory default reset function. If that solves the issue, you may have to do that every time you turn your TV on.
Just as with almost every other issue, I suggest you get in touch with the manufacturer for proper assistance.

You must connect up the TV to the SKY box, via Audio Visual cables too, in order to watch, recorded programs. You need to hook, up, Component, HDMI, or Composite, You select it by an EXTERNAL channel.
Connect the cable running from the wall into the "In" port on the Sky Box HD receiver. This cable brings in the signal to your receiver. Make sure the cable is securely fastened to the receiver, otherwise you might experience image and audio issues.
Attach an HDMI cable into the HDMI port on the Sky Box HDTV receiver. The HDMI is a single cable that provides both HD audio and video signals.
Plug the other end of the HDMI cable into an available HDMI port on the HDTV.
Power on the HDTV and the Sky Box HDTV receiver. Press the "HDMI" button on the TV's remote control. This will display the cable contents of the HD receiver onto the television.

I have the same problem, i just bought a new Samsung 37" and am getting the "Purple Screen" on occasion when i switch from Blu-Ray back to Sky HD. I didnt have this issue with my older Samsung. Upon looking into this i have discovered that it is to do with the HDMI Handshake between the TV and Sky Box. One solution i have read is to buy a HDMI splitter that is HDCP compliant (ALL SHOULD BE IN THIS COUNTRY) what happens then is that Sky does the handshake with the splitter and all is ok. I cant confirm that this works as i have not had chance to try it, but it all adds up and makes sense. Hope this helps

could be any of the following;

1 dish out of alignment (re-align dish),
2 faulty LNB (low noise block) on the dish (likely) replace
faulty box, even more likely

I work for Sky as an Engineer.

on your Sky HD remote:

service,
4,
0 1 select
4
make sure the power is turned ON

now go to the room you can not change the sky channels over with.
you should notice on the magic eye itself should now have a Red led light on it now. you should now be able to change the channel over just remember to press the blue sky button on the remote at the top otherwise this will not operate the sky box.

If not unplug this magic eye and try this directly into RF out 2 to make sure that its not the magic eye that is at fault. If it is working correctly then the light will appear.

Hope this helps

Little dish fitter

Hi I have the same problem I got my TV replaced just today got brand new even better model. and guess the problem is still there.it's not individual,it must be in the whole series. if you have a solution mail at [email protected]

with your tv swiched on, Turn your sky box off then keep your finger on the backup button whilst turning your box back on, make sure you keep your finger on backup button until all the lights come on on the front of your sky box, or a message comes on screen (tv) saying "UPDATING SYSTEM SOFTWARE, DO NOT DISCONNECT FROM THE MAINS, THIS WILL TAKE APPROX 10 MINS"
if this does not help give me a bell on 07738910264 after 330pm mon-fri