Hi Martin,
with all what you say, it looks like that your hardware is ok. That's a good start.
There are several possibilities what can be wrong: either your modem is not configured correctly, or some of the setting in your computer are not right.
Let's start with the computer:
1. open a command prompt (WindowsKey+R), type "cmd" and hit "Enter".
2. In the following window type "ipconfig /all" (there is a space before the "/").
3. Your output should look similar to mine:
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.xxx
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Friday, August 07, 2009 17:32:33
Lease Expires . . . . . . . . . . : Saturday, August 08, 2009 17:32:33Since the default IP address of your modem is 192.168.2.1, you IP address has to be in that range: 192.168.2.2-254.
If your IP address starts with 169.xxx.xxx.xxx or is 0.0.0.0, you have a connectivity problem. (Let me know and post your output here, if that's the case.)
Now type in that command prompt "ping 192.168.2.1" and hit "Enter" - replace the numbers with what you see under your
Default Gateway.
My result looks like this:
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0msThis shows that you can connect to your modem. If you get a "Request timed out." reply, then your computer can not connect to your modem. Also, let me know if that's the case.
Now go back to the command prompt and type "ping www.google.com" and hit "Enter". My result looks like this:
Pinging www.l.google.com [74.125.65.99] with 32 bytes of data:
Reply from 74.125.65.99: bytes=32 time=87ms TTL=50
Reply from 74.125.65.99: bytes=32 time=85ms TTL=50
Reply from 74.125.65.99: bytes=32 time=87ms TTL=50
Reply from 74.125.65.99: bytes=32 time=87ms TTL=50
Ping statistics for 74.125.65.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 87ms, Average = 86msThis shows two things:
- You can get to the outside world
- DNS is working properly
Now copy the IP address returned by this command (74.125.65.99 in my case) and copy it into the URL bar of your browser. If google shows up, then you have a DNS problem. What that means is that the translation from web addresses (www.google.com) to IP address (74.125.65.99) is not working. Go back and check you entry for DNS servers in ipconfig / all. Is that number identical to your Default Gateway?
How to set up DNS manually:
- Click on start
- Go to control panel
- If your control panel is in classic view click on Network Connections
- Right click on your Wireless network icon
- Click Properties
- Select Internet Protocol(TCP/IP)
- Click on the Properties button
- Now select the following option: "Use the following DNS server address"
- Under "Preferred DNS server address" enter 208.67.222.222
- Under "Alternate DNS address" enter 208.67.220.220
- Click on OK until all windows are closed
Some points on your modem:
- If you don't have a manual, you can get it here.
- Make sure you have entered your user credentials for Bell (see page 11 in the manual)
Ok - sorry for the long post, but I tried to catch all culprits. If there is anything you don' t understand or it is still not working, let me know - I'm happy to help. If the outputs form the command prompt look very different from mine, copy them and post them here.
Easy way to do that? - Go back to your command prompt.
- Type ipconfig /all > C: ixya.txt (hit ENTER)
- Type ping 192.168.2.1 >> C: ixya.txt (hit ENTER)
- Type ping www.google.com >> C: ixya.txt (hit ENTER)
- Open My Computer, go to your C: drive and you will find a text file called fixya or fixya.txt, which contains all the information.
- Come back here and paste the information in a comment.
Let me know if this was helpful and what you found out!
Dante
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