Step 1: Reset the printer
CAUTION: Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.
Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
Check the printer for the error message. If the error message still displays, go to the next step.
Step 2: Semi full reset
1. Unplug the power cable from printer when the printer is powered on.
2. Press and hold # and 6 while plugging in the power cord.
In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the main SMPS power supply has failed or has a defective output voltage . So please remove the power supply and check for bursted tank capacitors that can reduce the DC output.
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if you could get back to me on the error code that the printer shows then I might be able to help you. :)
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