My computer does not recognize my Motorola droid when i plug it in. how can i get it to work? I've already tried resetting it to factory settings.

Hi Katrina,

You can try to Reset the phone to factory settings, please click on the following link: DROID 2 Factory Data Reset.

Best regards
Suny
Motorola support.

Hi Katrina,

You can try to Reset the phone to factory settings, please check the steps on the following link: DROID 2 Factory Data Reset.

Best regards
Suny
Motorola support.

DROID Factory Data Reset For security purposes the screen cannot be bypassed. Follow the directions in order to externally reset the device.

Mark
Motorola Support

I would perform a factory reset.

How do reset my DROID 4 to default settings

You may need to do option via external keys.

Mark
Motorola Support

You can try these directions: Perform Factory Data Reset Device Powered On DROID BIONIC by MOTOROLA

Mark
Motorola Support

You can try an external reset via instructions here: How do reset my DROID 3 to factory settings

Mark
Motorola Support

Hi,

You can try a reset to factory settings using the external keys. You can refer to the following link: DROID External key Reset Factory Data Reset.

Best Regards
Suny
Motorola Support

Hello,

the problem is as a result of software corruption. Your phone operating system is corrupt for one reason or the other. The phone operating system might have gotten virus through bluetooth transfer, internet browsing or via the memory card.

To solve the problem, you need to flash the phone . Flashing the phone means reinstalling the phones operating system software files. The phone will be fully formatted and a fresh operating system files will be reinstalled.

You can use software updater to flash the phone. Download software updater from motorola.com. Install it on your computer, open the software updater, connect the phone via usb cable to your computer. Allow the computer to recognize the phone, then click update. Follow all direction from the software updater application. And your computer must be connected to the internet.

I hope you understand this.

Good luck.

Try doing hard reset but it will erase everything. Please save all your data before doing this. Hopefully it works.Do this at your own risk

Steps to Reset Phone when phone is turned ON

 

1. Touch Menu > Settings > Privacy > Factory data reset > Reset phone.

 

Steps to Reset Phone when phone is turned OFF

 

1. With phone turned OFF, press the Home key and Power button simultaneously. The device will power on. Keep holding the buttons down until Recovery screen (exclamation mark in triangle with android figure) appears.
   
2. Press the Search key.
3. Touch wipe data/factory reset then touch Ok.If the touch screen is not functioning, utilize the Volume key (up/down) to highlight and the Camera key to select.
4. Touch Yes--delete all user data and touch OK.This will bring back the device to factory settings.

http://www.resetcellphone.com/solution/Motorola/droid-x