A brand new cooktop, two left burners won't ignite, there is no sound, the red light does not come on, I can smell gas. Please help!

All gas burners will put off a gas Oder when lit, if you go away for a while and come back home and smell gas, you should turn off the gas and call the gas company

Hi,
Here is a tip that I wrote to help people troubleshoot problems with their cooktops not igniting.

Cooktop Range Stove spark ignition does not work
http://www.fixya.com/support/r5649407-cooktop_range_stove_spark_ignition_not

heatman101

i made this video to help you troubleshoot kitchenaid and whirlpool cooktops

Most gas range tops no longer have pilot lights but use an electronic ignition (sparker) to light the burner. Normally when you turn the burner on you should here a snapping or sparking sound, at which point the burner should ignite. Here is a link to the user manual for 36" - 5 burner Thermador rangetop...maybe this will help: http://dl.owneriq.net/a/ac64ae7b-1ed3-44a3-9235-e4dbd8fe4628.pdf

By the way, in the short term you could always use a match to light the burner. JUST BE VERY CAREFUL THE YOU HAVE THE MATCH LIT AND OVER THE DESIRED BURNER BEFORE YOU TURN KNOB TO START THE BURNER!!!!

If the ignitors are clean and have a good ground it sounds like the spark module is bad since 2 are out at the same time. You should have a 1yr warranty on this unit. Call your local authorized repair person. Please rate this post.

Take the burners out, then take a needle and stick in the small hole where the gas comes thru.

Hi Scott,
Please view the link and videos below.
http://producthelp.whirlpool.com/Cooking/Cooktops/Cooktop_Product_Assistance/Cause_of_gas_burners_not_igniting%2C_lighting%2C_clicking_or_ticking

Searching youtube can often provide many helpful videos that clearly explain how to repair such issues.
Good Luck.

Hi,
Here is a tip that I wrote that will help figure out why the burner spark keepson clicking...

Gas Range RepairBurners Keep on Clicking
heatman101
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Not sure about what part 1 is about. #2 indicates a failing ignitor gap or a bad gas mix. Get professional assistance.

I have this cooktop and it is hands-down the worst. That clicking sound is the spark missing the mark because of a crack or chip in the ceramic igniter. Damage is caused by the ceramic heating too quickly. Especially when the house is cooler in winter, or in air conditioning. I had a Jenn Air repair guy in to replace them before the warranty ran out and he said this happens with every single one of these models with the ceramic igniter. Also, one of the knobs on the front by the medium burner got so hot it melted. He gave us a new one. He had a whole box of them in his truck! He told us the design was inferior and that Jenn Air uses a different igniter for higher end models because of this problem, but won't re-engineer the lower end units because it's cost prohibitive. Even with the repairs they cover for the first year, they recoup in charging for service the second year, than profit on the repair and/or replacement charges for the parts every year after that. All the parts sold are OEM--no after markets, so, at roughly $27 a pop for each igniter, they make out pretty good. Oh, and the burner knob is melted again. What a bunch of scamsters. I will never give them my money again and am shopping for a new cooktop. I left a good review at bizrate for this cooktop.