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Quite possible something happened to the printheads.....especially the Magenta one. Might have been 'bumped' out of alignment. They might just need to be wiped clean with a toner cloth. They are usually right above the toner cartridges. Have you tried a color alignment adjustment in Config mode?
Something is not right here--The green is adjustable in the TECH menu--did this person adjust or try to adjust in the customer or the TECH menu?
If you confirm actual model number I can tell you how to get into the TECH menu--yes--green will not adjust in customer menu--it determines geometry and is only adjusted in the TECH menu.
Also, this set requires any convergence adjustments to be done in 480 and then in 1080--if only adjusted in one mode the other will still be bad.
Let me know if you know how to adjust in TECH menu or not--with exact model number I can tell you how to get there.
If this helps you rate this solution as I do this here for free.
you can try adjusting the convergence using the remote, if auto convergence and manual won't straighten the red out you will need the convergence ICs replaced
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