The printer and copier are working fine but the scanner just wont seem to work. Followed the insturctions thoroughly and no response. Should I return it or is there some way to fix the problem.
I have the printer. You need to scan through your image software on your desktop. The button on the scanner does not function.
With your image software, there should be an "Import from Camera" and "Import from Scanner." Pick the latter, and it will prompt you through the process.
Took quite awhile to figure that out.
Toby
Had same problem. Downloaded MP Navigator from Canon and used the software to scan instead of the buttons on the printer. Nice thing is being able to save document as pdf.
Try opening the application called Image Capture and then checking the Device tab and then make sure Canon MP470 is checked. Click Scan or Overview and it should scan.
I replaced the USB cable, and the scanner now works fine. Like Blasteroid wrote, use a high quality USB cable. I would even suggest a USB 2 cable. The scanner is not defective, it just cannot communicate with the computer. The solution is the USB cable used.
Will not scan when l hit scan nothing happens. on my monitor muvee comes up
Get updated drivers and scanning software from Canon HERE
In order to fix your problem you must buy a DS (double shielded) USB printer cable about 1.8 m in length. I had the same problem with the scanner on my canon pixma MP 140. After I changed the cable - works like a charm!!!
I had this problem also, I was using MP Navigator 3.0. I uninstalled it and installed MP navigator EX 1.0. This solved the problem for me. Hope it helps (2 years later, lol)
I upgraded the drivers and software and it did not help. However, when I replaced the USB cable with a USB 2 it now works great. Thank you so much for a great fix to the problem.
You must change in bios usb value for 1,1 v (normally is 1,1-2,0 )
i dont see any difrence with other usb preriferials they works fine
i have motherboard gigabyte
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i want to install the drivers into my windows vista laptop
Printer and copy work but scan function does not work. When I go to the navigation window to scan and use the one step scan nothing happens and I get a "can not communicate with printer or check printer connection. The cable is good and I have checked in the device manager but no drivers are entered for the scanner.
I'm having the same problem. I've tried turning off and rebooting the computer (Mac G4), and moving the Canon and connecting it to my Macbook Pro G5. No luck. It copies just fine, but won't scan. I get through the initial choices just fine, but then when I push the button to scan nothing happens. This all-in-one was scanning properly for months, and then suddenly this happens. Any ideas?Â
Bought Canon MP470 in Feb 2008. Just tried to use scanner and followed all instructions only to get message "Cannot communicate w/ scanner...Error Code 2,155,0". I looked this message up at Canon website. Instructions were to go to right click on My Computer. Then go to 'Manage' from drop down list. Then go to Services and Applications. Then go to Services. Look for WIA Windows Image Acquisition and click Start. In my case I clicked Restart as it was already started. Still doesn't work. Has anyone been able to get their scanner to work?
I am having the exact same issue. Printing works fine but scanner is not recognized.Rebooted, reinstalled. looked for new drivers.......no go.
2/5/08 Same problem. Just doesn't want to scan. Brings up the window to choose the program to scan to and clicked on it but all stops there. Only about 1 month old.
I am having the same problem - my MP470 will not scan. My problem is exactly the same as all the others reported. Any suggestions.
04 May 08
I am having the exact same problem. The scanner does not work and have tried all the same things as the other posts with no luck.
I am having the same problem. It just won't scan. I also get an error message that says insufficient memory.
Just bought a brand new Pixma 470 and the printer and copier work fine, but the scan function just simply doesn't work! Same as 9 other people posted on FixYa. After choosing "scan," then "document," then "save as pdf file," a screen comes up on the scanner's digital display, saying to hit either black and white or colour = scan, but when you hit either button, or the OK button, nothing happens! There is nothing in the manual about this issue! And I need to scan something right this minute, that's due within the hour! That's why I bought the printer! aarrggghhh! Does anyone have a solution? Take it back?
I also have same problem. Running WinXP, when trying to scan I get error 2,155,0. I have tried solution #1 below, and no change. This is brand new printer. I have tried scanning directly from unit, from software, and from third party software. The MP470 just refuses to scan.
i press scan then photo then ok ten save to pc then start it does nothing
will print and copy tho
I purchased a new computer and printer from Best Buy, and the scanner doesn't work on Vista. BB's GeekSquad wants $80 just to look into the problem. Unbelievable, since these are two products they hooked me up with, but can anyone offer a solution??
This is ridiculous. Honestly! The Mp 470 and all printers should already come with the right usb cable. I went out and bought myself a double shield usb cable and it is still not scanning. I am reading these comments and I am having the exact same problems. Everything was installed on my pc, and when I press the green button, nothing is happening. No one should have to go through this with a product. Especially for the price.
same here.. ugh .. retarded
mac intel, leopard 10.5
Switching the USB cable worked for me too.
Same problem Pixma 470 with MacBook. Prints but does not scan to computer!
The printer and copier are working fine but the scanner just wont seem to work. Followed the insturctions thoroughly and no response. the error mesage said that have problem to read INF.
Yes, I have the saem problem, the printer and copier are perfectly working but the scanner won't...everytime, I would like to scan...it just ask for the option and that's it...no action at all...
Same problem. USB 2.0 doesn't make it work.... any other ideas?
ARGH same issue!!!!!!!!
My printer works fine for everything, but it won't scan using the operation panel. Works with the software provided though. Anyone know how to make it work with the panel?
When I try to scan with the MP470 muvee video capture always comes up and I can't scan.
My scanning function won't work ither. Very frustrating.
me too! whyyyy
For some reason I can't get the scanner to work I haven't used it in a month or so can someone help??
Mine states " set the document on the platen glass" when i already have is this a usb cable issue???
I have no idea how to scan. I did it once before but now it doesn't work no matter what I try.
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