When the steam knob is turned on, steam is not generated through the nozzle.
When the dispense hot water button is pressed, water is not expelled through the nozzle. However, some water runs from the area behind where coffee is dispensed.
Possible blockage?
Hi
You probably have 2 problems.
1. You have a stuck solenoid for hot water and steamer.
2. You have bad o-ring's on you hoses going to the steam boiler and solenoid.
The o-rings are easy to fix but the solenoid is harder and has to either be taken apart and cleaned or replaced.
Your water hardness is probably to low and you are not descaling enough.
This would prevent these problems.
Check the end of the steam valve, if that is not blocked, check where the wand connects to the valve, on some models they inserted a teflon piece that was supposed to hep the machine with steaming but that gets blocked, remove and throw away.
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