My Avaya phone on our Avaya system only rings

Are these call from the outside? If so, it sounds like the Night Service is turned on. If not and these are extension calls then the Do Not Disturb is probably on.

Your voice mail extensions are programmed incorrectly in the system. You need to enter the System Programming mode from Ext 10 or 11 and use #607 to set the correct voicemail extensions.

Everything I have read on the voice mail problem refers to resetting that feature on the phone (the headset is just an innocent bystander). If you don't have the manual, you can contact Avaya for assistance.

Good luck from Headsets Direct!

Check to see if you have accidently enabled the "send all calls" feature on your handset. When this feature is enabled, your phone will ring only once and then send the calls directly to voicemail.

You can check your ringing setting and you can reset that also for more ring before go to voice mail box.

you might status the phone to make sure that send all calls somehow is not on. :)

Hi
press the send-all calls button once to disable the forward to voicemail

Sounds like you have either send all calls (SAC) enabled or your station is call forwarded to voicemail.

Disabling send all calls or call forward (as applicable) will solve the problem.

This is all programmed in the phone system settings. Your phone can be used on different Avaya phone systems (AT&T, Lucent is Avaya now) and you can also have different voice mail systems. They all program differently.

Sounds like your phone port is not programmed to use voice mail. You can have your phone port programmed to do many different things if nobody answers. Mostly you have the call transfered to another station after so many rings. That other station (extension) could be the operator, a calling group, a voice mail box, etc... Some systems allow you to change the number of rings on a per-phone basis, others only have one no-answer timer for all calls.

You can get all the manuals from www.avaya.com for free but you need to know which system and version you have first. Programming can get very complicated and you may find it easier to hire a local phone installation company that is familiar with your system to do the changes for you.

The phone you have can be used on different Avaya phone systems that program differently. It is certainly something that can be changed but you would need to know which system you have first. There is a call-forward no answer timer that send the call to another station or voice mail box etc.. after so many seconds. That is what needs to be changed.

All the manuals are available at www.avaya.com but again, you would need to know which system you have before looking for the manual.