Dell Photo AIO 962 Printer displays: right cartridge incorrect. Both inks were recently installed a few weeks ago, and were about 90% full. I don't use my printer very often so my ink normally last a while. The color ink that's installed in the printer, I've had it a long time because I forgot that I had it, but it's been working so far. Now the display screen only shows one bar for the ink, when before it showed two bars for the black and color inks. I tried copying a page, and it sounded like it was copying but the page was completely blank.

SOURCE: Yellow on all color printings

What photo program do you use? Is the yellow background on all Word doc's? You should check WORD go to the Format|Background make sure "no fill" is selected. You should also check your print properties in control panel and any special program DELL uses. Make sure there isn't some custom setting that is printing the yellow background. Let me know what happens. Good Luck, Tim

SOURCE: Dell AIO 962 printer faulty

Hi,
The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.

1. Go to www.support.dell.com.
2. Click on Drivers & Downloads.
3. Under Option 2: Select a Product as printers.
4. Locate the printer(s) 962 printer and click Go.
5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.

1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
4. If the issue is still not resolved replace the color cartridge.

SOURCE: carrier stall.

There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip




Correct position of Encoder strip




Hope it should fix the issue.

Alex Howard

• 484 Answers
• Posted on May 22, 2009

SOURCE: my Dell AIO printer keeps blinking right ink cartridge incorrect.Exclamation light keeps blinking too.

Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.

-a.

SOURCE: I have a similiar problem with my Dell AIO Printer 962

reinstall the printer and fax cd that came with your computer