We use HP Color Laserjet CM1017; Magenta color is not printing

clean LSU

You can find the user's guide here which lists all the parts and supplies. Here's the cartridge information from the manual:

• HP Color LaserJet black print cartridge Standard black cartridge CE260A
• HP Color LaserJet black print cartridge High-capacity black cartridge for CLJ4525 models only CE260X
• HP Color LaserJet cyan print cartridge Cyan cartridge CE261A
• HP Color LaserJet yellow print cartridge Yellow cartridge CE262A
• HP Color LaserJet magenta print cartridge Magenta cartridge CE263A

You can use the HP numbers to look for original or after-market replacements.

Print the supplies status page and check out all the catridges.

Hi

the sequence that is printing is right and has nothing to do with the
order you see cartridges on your printer


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Use Override Mode.
Go to your Menu > System Setup > Print Quality > Replace Supplies > Override Out

In this case, actually it is not the Black toner that got depleted. Here the message being displayed indicate that one of the color Toner supply need to be replaced as it got depleted and currently the printer is printing in Black and white using the Black toner cartridge.

in this case, to troubleshoot these issues please try performing the following and check for the results.

* 1. Check for the level of the toner cartridges:

a) Check from the HP Toolbox application. Here are the steps to be performed from your PC:

* Access the Toolbox software.
* Select the Status tab.
* Select the Device status option.

Here you can check for the supplies status in terms of the % remaining for each toner cartridges.

b) By checking the supplies status from the printer control panel display.

On the printer display when printer is in Ready mode the supplies status can be checked from the supplies level indicator. Each toner cartridge and the Imaging drum level will be indicated by a bar which varies according to the level of the supplies present.

c) Print the supplies status page from the printer.

* On the printer control panel menu, press Menu .
* Use the (Right Arrow) button to select Reports, and then press Enter .
* Use the (Right Arrow) button to select Supplies Status, and then press Enter .

If any of the color toner cartridges and the Imaging drum have a low supply level replace them with genuine HP print cartridges.

The part numbers of the consumables are as follows:

* Black print cartridge - Q3960A
* Cyan print cartridge - Q3971A
* Magenta print cartridge - Q3973A
* Yellow print cartridge - Q3972A
* Imaging Drum - Q3964A

Hello sir; Try to clean out scanner mirrow, see what happen!

I would definitely start by printing a self-test page. With your model press and hold the Cancel button and then press the Start Color Copy button and then release both buttons. When this page comes out you should be able to identify the 4 different color sections...black, cyan, magenta and yellow. If any of these seperate areas are choppy or non-existant, you need to replace your cartridge. Here is a link that will show you examples of what you should/shouldn't see on the self-test report.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00661556&lc=en&dlc=en&cc=us&product=1146331&rule=25470&lang=en

Your Black cartridge is empty.

From the user guide:

Black, Cyan, Magenta, and Yellow Supplies Status lights
These lights indicate when a print cartridge is low (the light is on), or empty or missing (the
light blinks). The lights also indicate when a non-HP print cartridge is installed (the light
blinks and the Attention light is on).

Here is a link for the User Guide:

2550n User Guide


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