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You may not have the camera on the system but only the WebCam. Please verify that your order included the camera option. Camera (optional) - Built-in camera for video capture, conferencing, and chat. Based on configuration selections made when ordering, the computer may not include a camera.
Thank You, Dell-Jesse L Dell Social Media and Communities
This may be as simple as cleaning the camera lens. If it is working, there is nothing wrong with the software, it must be a hardware problem so wither the lens is dirty or may be scratched.
Hello sir, hi, you definitely need your CD with driver which came with your Dell laptop, Use the CD to install the webcam software driver and application. If you cant find the CD, go to DELL website www.dell.com and download the driver for your webcam, and hopefully the laptop/webcam supports windows 7. If not you may need to wait for the driver.
one solution -- reinstall the CD recovery to factory default settings
go to START, in bottom START SEARCH, type in recovery --- go to that part of the software and format the drive , reinstall and set to factory default -- back up any data you need first before taking this approach
if this helps , leave me positive feedback please.
make sure all the latest drivers are installed and you have updated your windows operating system. If this doesn't work then you can try uninstalling the device from computer manager and reinstall it using manufacturers .exe.
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