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I would certainly check with the repairman and have it checked. It is possible that a connection may have been missed since the new dispenser was installed.
close the soap door and put into diagnostics. most models you can do so by pushing heated dry-normal-heated dry-normal. let it do its test and if the soap door opens during the test cycle, most likely the soap door assembly needs to be changed.
I bet your clumps of soap began with the beginning of the use of a different DW detergent powder.
Try this (trust me) Go buy a box of brand name Dishwasher powder (e.g. Electrosol or Cascade) Use it for two loads of dishes and report your results back here. OK?
Symptoms: Dispenser lid is open. Caked powder at (what would be during normal
operation) bottom edge of soap dispenser or caked powder fallen onto
dishes or dishwasher bottom. There may be loose powder in rest of
dispenser or spilled down inside door or onto dishes underneath
dispenser.
Solution:
Keep the area around the soap dispenser lid clear when loading the top tray.
Explanation:
The soap dispenser needs to swing open during the wash cycle. In many
dishwashers the top tray has an indentation as wide as the lid of the
dispenser. This allows the top tray to be as large deep as possible
while still allowing space for the dispenser lid to open. People often
pack their dishwasher with things overhanging this gap.
During the wash cycle the catch will release but the overhanging cutlery
or crockery prevents the lid from opening all but a few degrees. Some
water will splash in but not enough to wash out the soap powder. The
soap powder at the bottom of the dispenser will then cake.
When the front door is opened the spring loaded lid, which is partly
open, will of course swing fully open and you'll be convinced that the
lid opened normally during operation. If this is the problem then if
you're very careful and open the door very slowly you can actually hear
the lid flip open. Also, depending on when the lid opens, how far it
opened during operation and how fast you open the door you may find soap
powder spilled down to cover the dishes at the front or down the inside
of the door. This happens when you first open the door and obviously
there couldn't be loose powder there if the powder had emerged while
there was water washing around. Seeing the lid open as you open the door
is a lot harder but can be done on some machines.
If you are you using a liquid soap or packets that will be the main problem.If your unit fills with water circulates the water and drains the water,and also heaters are working then you probally need to change to cascade powder soap.The film on the dishes is soap.The unit has so much build up in it that when it gets to the rinse cycle it is rinsing dishes with soapy water.You need to get 2 medium bowls fill both 2/3 up with white vinager,place one in upper rack and one in lower rack and run unit on longest cycle letting the vinager splash out during wash.do this with no soap and no dishes.Having soft water will allow you to use less soap.
I had the same problem with my GE Adora. The dishes were getting cloudy and the soap dispenser would not open. Turns out the hard water deposits were causing the soap dispenser to stick shut. I purchased and used Dishwasher Magic which is a dishwasher cleaner designed to remove limescale, rust and buildup. I used as directed and now my dishes are sparkling and the soap dispenser pops right open.
Before taking anything to bits, check you aren't just loading the machine in such a way that something (for us, it's usually a frying pan) is stopping the soap dispenser from springing open all the way.
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