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Please try this solution.
Remove the USB cable into the printer and leave the printer on. Remove all the cartridges. Close the cartridge door and wait for the INSERT INK MESSAGE to appear. Disconnect the power cable and from the power source supply. Now open again the printer door. Move the carriage using your hand from the original position to the other side of the printer and then move it back to original position. Wait for couple of minutes Reconnect power cord and turn on the printer. Return all the ink cartridges and close the door. Wait for the calibration process. Print the test page to check if it working. Reconnect the USB cable and try to print again.
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hello, some of the time the color ink cartridge can cause the problem, especially if its a refilled ink, but at same time, i do know some of the new inks right out of the box will fail. so try with a new color cartridge first.
Hi for solution do this
First put out of the printer the Ink Cartriges then
press 4 + # + OK this send you a info menu
with the nav. Keys go to CHECKSUM FOR RELOCK DATA IMPUT press Ok 5 times . Then Go out there by pressing Cancell Button ant there you go if this dosnt work at the 1rs time you need 2 o 3 times more to ensure relock data ok
bye :)
Hi kscherington,
The short version. Grab the bottom of the cartridge, which is under the printers display window. Pull up & the hole scanner bed and keyboary assembly will lift up as one. Keep the power turned on while doing this. Once opened the ink carridge will move to the right where you can replace your cartridge.
You can go to pg. 96 through pg. 99 in your manual.
Don't have your manual? Download it from HP. Click the link. http://h10025.www1.hp.com/ewfrf/wc/manualCategory?product=1119598&lc=en&cc=us&dlc=en&lang=en&cc=us
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