The water holder is hot, green light is on, microfiber mop gets wet when pushed on floor, but there's not steam and it's not hot - so the floor is just wet, but not clean. We are following the instructions but are not able to fix the problem. Please help! Thanks in advance!
Hi Slatts51 I am having the same problem it worked wonders the first time I used it, now its doing the same thing as yours, I can hear it gurgling and sometimes it will emit steam but hardly like before, I think I might be switching to a different steam mop I contacted the company now it will take a few days for someone to contact me back, go figure.
Same problem works very few times then no heat water still cdomes out but no heat
I got brave and took mine apart. What I found was they used this red gasket sealer for the part where the water goes through and heats up. They did a sloppy job doing this so the stuff that ended up on the inside of where the water is, came off and plugged the hole where the water is supposed to go out of. Unless you take this thing apart and clear out that gasket sealer that is in the hole, it will never work again. I even made my hole bigger when I had it apart because it's so small it can get clogged with about anything. Now mine works great!
My comment was for the dirt devil PD200100 SORRY.
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Same problem. worked perfectly for the first few times. I contacted the company this morning but they said they can't help since i don't have the receipt. They advised me to recycle it!
Dec 2021
I just fixed mine. One of the rubber tubes cracked causing water to leak out. I had aquarium tubing and also used cable plastic ties; making sure to keep then away from anything metal that could get hot. Problem fixed in less than 10, including putting back together
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