F21 code and leaking from behind washer where hose comes out. Already used shop vac to drain hose, got code again on cleaning cycle.

the pump could be froze,f21 is a drain problem,pump is either bad or clogged,remove the clean out in the pump,use a shop vac to do this,you can remove the drain hose get it down as close to the ground as you can stick the vac to the hose and suck out the water,or there's a black tube next to the clean out you can drain the water out of there or,if the door is open vac out all the water in the tub,then loosen the clean out and when water starts to come out vac it up until empty and check inside the pump to see if anything is in there.

This code f21 is a long drain error msg. Try this link

you have something stuck in the pump or a bad pump,remove the bottom cover,look at the pump and you'll see that the center has a grove in it so you can grab it and turn it counterclockwise to remove it but first with a shop vac vac out all the water in the tub then set up the vac down near the pump,turn the center of the pump until water start to leak out,vac it up until it's drained and then remove the center piece,clean it out,also stick your finger into the pump and feelaround to make sure nothing is in there or in the impellar,check the rubber boot of the hose,you can stick the vac in there to see if anything gets vacced out,put the piece back in tightly,add some water,put it on drain,if it drains you're done,if it doesn't check the pump again,if it's clear you need a new pump,those pumps are hard to kill so most likely your gonna find some lovely stuff in there,also the water stinks from the detergent so get ready for the stink,it's always like that.hope this helps,if your washer doesn't have the pump that the center part can be removed just pull off the hoses and clean out the pump and check the hoses for any junk cought up in there.good luck with your washer

the pump is bad or needs to be cleaned out,open the door and look around the opening you should see a tag with the model and serial numbers ,send the model number,on some of the pumps the middle is removable to clean it out,turn the center piece to the left to remove it but first get a shop vac and vac out any water that's in the tub,then put a towel down or you can use the bottom panel that you removed to get at the pump to catch any water that leaks by.turn the center piece just enough for the water to drain out and vac it up as it comes out until it's empty then unscrew the catch all the way and clean out the pump,if you don't have this kind of pump you'll have to remove the hoses to the pump and check to see if anything is in the pump impellar or the hoses so if you can send the model number i can look it up for you.good luck

"F21" is a Drain Problem error. This can occur if the drain pump or hoses have become clogged, the drain hose is kinked, or if the drain pump is too long. If you haven't had any problems until now, I would bet you have an obstruction in your drain pump. The check the pump, follow these steps:

1. Unplug the washer while servicing inside the unit.
2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
4. There is an access removal cover on the pump that can be removed to clean out the trap.BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
5. Here's a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don't own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there's nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
8. Place the drain hose back in the standpipe (IMPORTANT - DO NOT FORGET!).
9. With the bottom panel still off, plug the washer back in and start a normal wash cycle.
10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
11. At this point, you can stop the cycle by pressing PAUSE/CANCEL 2 times. The drain pump should energize and the washer will begin to drain.
12. If the drain pump works normal and there are no leaks detected, reinstall panel and tighten screws.

If you check the pump and the problem still persists, replace the drain pump. You can find the necessary parts for your washer at searspartsdirect.com. Just type in your complete model number (located around the door opening) and follow the links. If the pump is not available there, I would also recommend repairclinic.com and pcappliancerepair.com. I hope you find this information helpful.

you have to clean out the pump.unplug the washer,open the door and with a shop vac vac out the water from the tub.next remove the bottom panel and you'll see the pump,in the middle of the pump you can remove the middle piece,have the shop vac ready,turn the middle piece counter clockwise slowly until water starts coming out,vac it up until it drains out,then remove the middle piece of the pump,most likely you'll find coins and a bunch of other gross stuff,also it could be stinky,clean out the coin catch and then stick your finger in the pump and feel around,make sure nothing is stuck where the impellar is,also check the rubber hose behind the pump,sometimes things get stuck in there,i stick the vac in the pump and vac out anything that's in there. put the piece back in the pump,plug in the washer,next dump some water into the washer with a container like a half gallon or so,put the washer on drain and see if it drains,if it doesn't drain turn the middle piece of the pump and drain out the water and check to see if anything is stuck in the impeelar of the pump,if it's clear the pump is bad but most of the time the pumps hold out.let me know how you make out and one more thing the number one killer of front loaders is to much detergent,if you use the cap off the bottle you should be using 1/4 a cup that's it,it's h.e. detergent and it's double the strenth of regular detergent.it eats at the rear bearing and spider gear,when it breaks the machine makes a loud banging sound in the spin cycle and it's time for a new washer,the part alone is 500 dollars so cut back on the detergent

if it's not draining you could have a plugged pump.usually there will be an error code like f21 or something.first you can try to unplug the washer for 15 to 20 minutes to reset the computer board.if it still doesn't drain then you have to clean out the pump.unplug the washer,open the door and with a shop vac vac out the water from the tub.next remove the bottom panel and you'll see the pump,in the middle of the pump you can remove the middle piece,have the shop vac ready,turn the middle piece counter clockwise slowly until water starts coming out,vac it up until it drains out,then remove the middle piece of the pump,most likely you'll find coins and a bunch of other gross stuff,also it could be stinky,clean out the coin catch and then stick your finger in the pump and feel around,make sure nothing is stuck where the impellar is,also check the rubber hose behind the pump,sometimes things get stuck in there,i stick the vac in the pump and vac out anything that's in there. put the piece back in the pump,plug in the washer,next dump some water into the washer with a container like a half gallon or so,put the washer on drain and see if it drains,if it doesn't drain turn the middle piece of the pump and drain out the water and check to see if anything is stuck in the impeelar of the pump,if it's clear the pump is bad but most of the time the pumps hold out.let me know how you make out and one more thing the number one killer of front loaders is to much detergent,if you use the cap off the bottle you should be using 1/4 a cup that's it,it's h.e. detergent and it's double the strenth of regular detergent.it eats at the rear bearing and spider gear,when it breaks the machine makes a loud banging sound in the spin cycle and it's time for a new washer,the part alone is 500 dollars so cut back on the detergent

Hello,

Welcome to FixYa.

The "F21" on your model of washer indicates the machine has detected a fault or obstruction in the drain process.

Chances are the pump itself is being obstructed by debris or some other foreign object as opposed to being faulty, although the faulty pump can`t be ruled out...yet.
This is also the reason for the "suds" message.

Here`s how to check it and clean it...

Though it being full of water may make it messy. A wet-dry shop vac is handy in this situation.

If it is in a position that allows you too lean it back against something strong or a second set of hands it will help if tilted back almost all the way.

Careful not to hurt the machine or yourself, and undo the fill hoses and drain hose.

**Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first**

1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws.

2) You will immediately see the drain pump in front of you with a large removable filter. ( **see image below...this is were a wet-dry shop vac and towels come in handy, also the use of the removed panel as a catch pan is beneficial...but you may still get wet ) 3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removable filter.

4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to verify the unit drains and spins now.

( If the problem still exist`s the "F21" will re-appear. If so you`ll need to check the hose/rubber bellows from pump to tub...back-flow ball...for other obstructions ).

5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a couple hundred bucks !

Now You should be good to go. Re-attach the lower panel and you`re back in business.

**NOTE: if this still fails to remedy the F21 or if it returns immediately during the next drain you may require a pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc.

**This however can also be caused by the back-flow ball inside the bellows which connects the tub to the pump. There is a large clamp which secures it to the tub, but if you remove it to clean out all the dirt built up inside, make sure you get it good and secure when putting it back.**
Let me know how it goes and if you require further assistance.

Thanks for choosing FixYa. Please take a moment to rate the solution provided for you here today.

Good luck.

Regards,

Macmarkus :)

Hello,

Welcome to FixYa.

The "F21" on your model of washer indicates the machine has detected a fault or obstruction in the drain process.

Chances are the pump is being obstructed by debris or some other foreign object as opposed to being faulty, although that can`t be ruled out...yet.

Here`s how to check it and clean it...

**Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first**

1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws.

2) You will immediately see the drain pump in front of you with a large removable filter. ( **see image below...this is were a wet-dry shop vac and towels come in handy, also the use of the removed panel as a catch pan is beneficial...but you may still get wet ) 3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removable filter.

4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to verify the unit drains and spins now.

( If the problem still exist`s the "F21" will re-appear. If so you`ll need to check the drain hose, hose from pump to tub...back-flow ball...for other obstructions ).

5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a hundred bucks !

Now You should be good to go. Re-attach the lower panel and you`re back in business.

**NOTE: if this still fails to remedy the F21 or if it returns immediately during the next drain you may require a pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc.

**This however can also be caused by the back-flow ball inside the bellows which connects the tub to the pump. There is a large clamp which secures it to the tub, but if you remove it to clean out all the dirt built up inside, make sure you get it good and secure when putting it back.**
Let me know how it goes and if you require further assistance.

Thanks for choosing FixYa. Please take a moment to rate the solution provided for you here today.

Good luck.

macmarkus :)

Hello,

Welcome to FixYa.

The "F21" on your model of washer indicates the machine has detected a fault or obstruction in the drain process.

Chances are the pump is being obstructed by debris or some other foreign object as opposed to being faulty, although that can`t be ruled out...yet.

Here`s how to check it and clean it...

**Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first**

1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws.

2) You will immediately see the drain pump in front of you with a large removeable filter. ( **see image below...this is were a wet-dry shop vac and towels come in handy, also the use of the removed panel as a catch pan is beneficial...but you may still get wet )



3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removeable filter.

4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to varify the unit drains and spins now.

( If the problem still exist`s the "F21" will re-appear. If so you`ll need to check the drain hose, hose from pump to tub for other obstructions ).

5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a hundred bucks !

Now You should be good to go. Re-attach the lower panel and you`re back in business.

**NOTE: if this still fails to remedy the F21 or if it returns immediately during the next drain you will likely require pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc.

Let me know how it goes and if you require further assistance.

Thanks for choosing FixYa. Please take a moment to rate the solution provided for you here today.

Good luck.

macmarkus :)