Dell 1700n Laser Printer Logo
Posted on Apr 08, 2010
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Dell 1700 is giving me an error about the Toner. It also prints out a page telling me to replace the photoconductor kit. I have replaced the photoconductor and the toner but it still has the same error and print out. I have shut the printer down and unplugged but still having same problem. Any suggestions?

1 Answer

PrintDocta

Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Novelist:

An expert who has written 50 answers of more than 400 characters.

  • Expert 217 Answers
  • Posted on Apr 20, 2010
PrintDocta
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Novelist:

An expert who has written 50 answers of more than 400 characters.

Joined: Nov 12, 2007
Answers
217
Questions
0
Helped
142665
Points
337

The printer has no way of knnowing that you have changed the Photoconductor Unit, unless you tell it (as there is not chip on the Photoconductor).

The Photconductor reset procedure is as follows.

Dell 1700
RESETTING DRUM PAGE COUNTER

1) Leave the power on, insert toner cartridge, and leave door open
2) Press the cancel button and hold till the leds flash
3) Release cancel button and close toner cartridge door

  • davetabor200 Nov 18, 2010

    I wish I would have found this site before purchasing a new drum and toner. What an absolute waste of money and time.

  • PrintDocta Nov 24, 2010

    It's perhaps not quite the waste of money you might first think.

    The toner you will use in time anyway.

    The drum unit has a waste toner collector which has a quite small capacity (plenty enough for its rated capacity). You could obviously just reset the drum 'counter' without actually changing the drum, but if the waste toner section could then very quickly overspill, resulting in waste toner 'spewing' into the printer, and causing all manner of problems.

    Resetting the drum counter is ONLY a VERY short term measure, and the drum needed to be replaced (or refurbished - which isn't necessarily just amptying the waste toner out !!

×

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

2 buttons of the lexmarkE260D are glowing> the

The light is second to the right is Toner Low. If ! and toner low displays a flashing light it means that the photoconductor kit is full and must be replaced. The printer will not print any more pages until the photoconductor kit is replaced.


Press and release Continue button to print a photoconductor kit instruction page. If the light is still blinking, replace the photoconductor kit.

For further assistance, please call Lexmark Technical Support.

3helpful
1answer

Photoconductor kit? Dell 1700 printer

The photoconductor kit is another word for the drum or imaging drum. All three words refer to the same part.

Here is a link from the Dell site for this model.
http://accessories.us.dell.com/sna/PopupProductDetail.aspx?c=us&l=en&cs=dhs&sku=310-5404

Once you replace the drum, the printer has to be manually reset. If this is not done, the printer will continue to give this print out. By resetting it, the counter is set back to zero. The drum is good for around 30k prints.

From the Online Manual for the 1700, to reset the counter:
http://support.dell.com/support/edocs/systems/1700n/en/index.htm#online_documentation

To reset the counter, press and hold the Cancel button until all lights flash in sequence.

NOTICE: Resetting the imaging drum's counter without replacing the imaging drum may damage your printer and void your warranty.
2helpful
1answer

We have a Dell 1700 at our office and the drum light is flashing and the page prints out stating the photoconductor kit is at the end of its useful life - so we ordered a new one. We received and installed...

There is nothing on the photoconductor unit to 'tell' the printer that it is new, you have to do this yourself, by following the photocinductor reset procedure (it's in the manual, or

Dell 1700

RESETTING DRUM PAGE COUNTER

1) Leave the power on, insert toner cartridge, and leave door open
2) Press the cancel button and hold till the leds flash
3) Release cancel button and close toner cartridge door
9helpful
2answers

I swapped Photoconductors from 2 other 1710's; no go. Reset?

Problem
Dell 1700 printer prints out a page announcing that “the photoconductor has reached its useable life and it needs to be replaced for a new one”. You replace the photoconductor for a new one and the error light is still blinking and the printer keeps on printing the above mentioned page.
Solution
Steps to Reset the Photoconductor:
  1. Power off printer
  2. Open the front cover.
  3. Press the continue button; while pressing the continue button power on the printer and wait (still pressing the continue button) until the error led is solid, then release the continue button.
  4. Close the front door, all light should be solid.
  5. Wait until POST finishes.
  6. Press the Cancel button 4 times slowly, the toner led should be solid.
  7. Press the Continue button until all lights go up and down, then release; the Toner Low led is solid.
  8. Power off printer and then back on.
  9. Press continue button once, print a test page.
  10. Check the information about the photoconductor in test page, it should display an OK status.

Note: if these steps don’t work for the first time repeat three times. If still the steps don’t work, the printer needs to be replaced for a new one.
1helpful
1answer

Dell 1720 flashinf replace drum- error.

I believe this message is occur because the laser printer drum needs to be replaced, not the toner cartridge.

These are two different things. The part is a DELL 310-8710 Drum Unit. Just google DELL 1720N drum and you should be able to find one.

12helpful
2answers

Flashing error and toner on Dell 1700 and will not print even after replacing drum and toner this happened before and I found on line sequence of pushing the buttons on printer to clear...but i can no

After replacing fysicalythe photoconductor/imagaging drum, leave the door open. Press and hold Cancel untl all lights flash in sequence to reset the printer. Close front cover.
82helpful
3answers

Dell 1720 flashinf replace drum- error.

The second link was the helpful information. Also, to cut through all of that --

If you need to reset the counter:

1. Remove drum kit with toner

2. Make sure all print jobs are flushed otherwise whatever has been sent and not printed will come spewing out.

3. Hold down CANCEL Button until all lights flash through.

4. Slide the drum kit and toner properly into the Printer.

done.
2helpful
1answer

Is my Dell 1700 Laser Printer photoconductor drum truly fried?

The drum collects used toner for apprx. 30,000 pages. After that, the printer recommends that it be changed to prevent used toner from spilling internally into the printer's mechanisms. The whole photoconducter/drum can be replaced. The new part from Dell is apprx. $50.00 US. 
http://accessories.us.dell.com/sna/products/Printer_Accessories/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=310-8710#Overview

You might have reset the "counter" for the photoconducter. Ever  have a water  fillter with an electronic timer? You replace the filter, then you reset the timer? Perhaps you reset the timer without actually replacing the filter. So to speak. :)
The question you should ask yourself is: would I like to spend $30 - $60 [it's cheaper for refurbished parts- Google it] replacing the drum head on a 7 year old printer, or would I rather invest that in a new printer?
12helpful
6answers

Dell 1700 laser printer has Low toner and error lights flashing

Leave the printer on. Open the front and hold down the cancel button until all the lights are flashing in sequence. Close the front while still holding the cancel with the lights flashing and then release the cancel button. This should reset it.

Thanks
8helpful
5answers
Not finding what you are looking for?

637 views

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Norman Weimar
Norman Weimar

Level 3 Expert

7035 Answers

Ngoro

Level 3 Expert

3523 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...