My hp g60-549dx notebook connected to hp photosmart 6380
My hp laptop g60-549dx connected to hp photosmart 6380 series everything is ok but won't print status shows ''offline'' how do I make fix this problem?
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Hi there, Does your printer connect to your network ok? Have you connected it to your wireless network before trying to "find" it on your laptop? Does your wireless network have a router/switch/firewall?
Check with HP for a Windows 7 driver for the printer. HP Ink Jets require proper drivers to work correctly. Once you have downloaded and installed the drivers try connecting again. If you have installed the drivers and Windows 7 still refuses to "talk" to the printer, you may have to adjust your advanced network settings as well. Open up the Network and Sharing center, click on advanced sharing settings and make sure file and printer sharing is turned on. Also check "File Sharing Connections" and enable file sharing for devices that use 40 or 56 bit encryption. If that fails to work you may need to speak with HP support for further assistance.
Try installing the printer as a LPT Port or USB Port connection. Do not allow it search for any printers.
You can change port access later.
This is how I install my HP4050N Network printer.
ALSO, Is your network connection working properly?
Tihs
Not sure what happen to this but I had the same problem. What you need to do is highlight each one except the first HP Photosmart 4100 series, and delete all the other ones.
So delete the following 6 printers.
Send to One Note 2007 Microsoft XPS Document Writer HP Photosmart C4100 series (copy 1) HP --------------------" ------" (copy 2) HP....................................(copy 3) AND HP ..................................(copy 4) which is the only one that works!!!!!
Now the one that is left should be the default. Do a test page or print something out to make sure.
Had the same problem on my Dell Latitude running WinXP SP2, installing a HP6380.
I noticed the installer was trying to access the other network printers I had setup (the status of these printers turned into "unable to connect" in Control Panel.) These printers are on the company's network and were not accessible from the home network I was on at the moment of installation.
I then started a VPN connection to the company's network, so that the printers were all accessible. The "add device" part of the insallation then went through and the printer was setup successfully.
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