First, soft-reset the phone. Remove the battery from the back of the phone while it's turned ON.
Leave the battery out for 5 to 10 minutes, the put it back in and turn the phone back ON.
If same problem occur, then the phone could have a corrupted firmware. You need to contact the manufacturer and have them upgrade the firmware of the phone, and that should fix the problem.
Thank you!
Here is how to communicate with someone in your Address Book:
Locate and click a person in your Address Book group.
Note: You must have the required information in the Address Book field to perform one of the above functions.
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