My pc will not load windows and I only get blue screen and dell home page. Computer will not repair as it keeps looping back to same page. I tried booting from install disk with same result.

can you get in windows safe mode by pressing F8, and get screen? it might be a display driver

Having same problem but less tech savvy than u. Any solution found?

Hi,

Try restoring back to factory default, to do so, follow the below steps: Turn OFF the computer, now as soon as you hit the power button, keep on holding "Alt" key & keep on tapping "F10" key, i.e Alt+f10, it will open the recovery console, select full factory restore and follow onscreen instruction. NOTE: This will erase all the datas on the computer.

If still the computer is not working then I am sorry to say that the Hard disk gone bad and need replacement.

Hi,

I advise you to restore the computer back to factory default,to do so, follow the below steps: Turn OFF the computer, now as soon as you hit the power button, keep on holding "Alt" key & keep on tapping "F10" key, i.e Alt+f10, it will open the recovery console, select full factory restore and follow onscreen instruction. NOTE: This will erase all the datas on the computer.

Regards,

Anil.B.R

Loks like the Video Card is defective.

Try installing the operating system or repairing the operating system.

Keep pressing F8 as the computer starts up, select "last known Good Configuration" from the menu.

Try to boot the PC without the XP Home CD in the CD drive, and keep pressing the F8 key until it comes up with a boot menu that includes a Safe Mode option.

If you had the XP Pro CD I'd suggest doing a recovery, but XP Home doesn't have that option I don't think.

You may have to try a few times until the boot menu appears. Don't hold the F8 key down - keep pressing it!

When you get into Safe Mode, right click on My Computer and choose Properties. Then go to Hardware tab (i think - not in winXP right now) and choose device manager. Just remove the Video Card from the list altogether, and then restart. Should force it to use generic video card drivers.

then check your video card model and look for the updated driver

the Windows Operating system is corrupted.
what operating system are you running??
Windows VISTA or XP??

It sure is possible.
I would take it back to them and demand that WINXP Pro is put back in there and it boot correctly
They saved about 50 bucks putting in WINXP Home.

Sounds like a bunch of rookies trying to pull a fast one.