HP LaserJet IIIp Printer Logo
Posted on Apr 05, 2010
Answered by a Fixya Expert

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Paper does not feed through, gets crumpled, jams

Paper does not feed through properly. The top third or top half of the sheet gets crumpled, accordion-style, about halfway in, and the page rides slightly to the right as it encounters the blockage, then it jams. I've tried new paper, much thicker stock, & envelopes, and every kind of paper (including envelopes) gets snagged at the same spot, and in the same way.

1 Answer

Vasil Hristov

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  • HP Expert 222 Answers
  • Posted on Apr 06, 2010
Vasil Hristov
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Joined: Aug 14, 2009
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You have to remove all covers, then you have to clean all paper feed rollers..chek fuser assy too! If you unable to do that just go visit any special printer service!
Good luck!

  • AM Sanchez
    AM Sanchez Apr 10, 2014

    What is the fuser assy tool and how do it get to it?

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Or you can just Google

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Depending on the make and model of the machine any of the following may be your problem.
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For duplex the paper feeds into the bottom paper tray, you need to make sure that paper is not stuck in the bottom area.
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Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
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Over time the rollers get slick and hard. If one side is slick and the other edge is not, it will grab paper sideways and you get a paper jam. Get some rubbing alcohol and rub the rollers (completely all around) to get some debris removed. Some rollers require a slight rubbing with an abrasive pad.
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