Before you beginTo determine if the CD or DVD drive displays on the My Computer screen, follow the steps below.
- Turn on the computer and remove any discs from the CD/DVD drive.
-
In Windows 98 and Me, double-click the My Computer
icon on the desktop.
In Windows XP, click Start
and then My Computer
.
- A
CD/DVD drive icon displays on the My Computer screen when Windows
recognizes the drive. If Windows recognizes the drive, find and use a
section below that pertains to the CD-writing software with the issue.
-
If the drive does not display on the My Computer screen, go to the
Microsoft support website
and search for documents on missing CD DVD drive
.
RecordNow by Veritas/HP/Sonic does not recognize the CDRW or DVD+RW driveIf RecordNow does not recognize the CDRW or DVD+RW drive, follow the steps below.
NOTE:
Install any updates for the RecordNow engine available on the
Sonic support web site
(in English).
Step 1: Uninstalling RecordNowTo uninstall RecordNow to reset the software and cause it to look for the CDRW or DVD+RW drive again, follow the steps below.
NOTE:
The steps below pertain to Windows XP.
-
Click Start
and then Control Panel
.
-
Double-click Add or Remove Programs
.
-
Select Record Now
and then click Add/Remove
.
- Follow the on-screen instructions until the uninstaller finishes.
-
Select DirectCD
and then click Add/Remove
.
- Follow the on-screen instructions until the uninstaller finishes.
- Remove any discs from the drives and restart the computer.
Step 2: Installing RecordNow using Application RecoveryAfter Windows restarts, install the RecordNow software to begin creating CDs.To install the RecordNow software, follow the steps below.
-
Click Start
, All Programs
, HP Tools or Compaq Tools
, and then Application Recovery
.
-
Click Application Installation
and then click Next
.
-
Select HP Record Now or Sonic RecordNow!
and then click Install
.
- The installation automatically installs all files. Follow the on-screen instructions.
- Restart the computer after the installation completes.
The HP Record Now or Sonic RecordNow! software should now recognize the CDRW drive.
Back to topRoxio (Adaptec's) Easy CD Creator does not detect the CDRW driveEasy CD Creator produces an error message when it is unable to detect the drive, such as:
There are currently no supported CD Recorders available...To prevent these errors from occurring, follow the steps below.
NOTE:
Windows
XP is not compatible with Easy CD Creator 4 and earlier. If the HP
Pavilion computer was updated to Windows XP from Windows 98 or Me, use
the native CD writing ability in Windows XP or purchase and install CD
writing software that is compatible.
Step 1: Installing updates for Roxio (Adaptec) Recording Software
If the recording software is from Roxio (formerly Adaptec), go to the
Roxio software updates page
(in English) to obtain any software updates that are available for Easy
CD Creator (with or without CD Copier or Direct CD). If Roxio still
does not detect the CDRW drive after installing the updates, continue
to the next step.
Step 2: Changing the CD drive letter back, if it changedUpgrading
to Windows 98 or Windows Me can change the drive letter to a different
letter and make the drive undetectable to Easy CD Creator. To change
the drive letter back to F or another previously designated letter,
follow the steps below.
-
Right-click the My Computer
icon on the desktop.
-
Click Properties
. The System Properties window opens.
-
Click the Device Manager
tab.
-
Click the plus
sign next to CD-ROM
.
-
Double-click the CD-ROM name and then click the Settings
tab.
-
Under Reserved drive letters
, select M (or the previously assigned letter)
from the drop-down list. Be sure that both the Start
drive letter and the End
drive letter are the same.
-
Click OK
, Close
, and then Yes
.
- Restart the computer. If Easy CD Creator continues to fail to recognize the CDRW drive, continue to the next step.
Step 3: Uninstalling Easy CD CreatorIf
the above steps fail to make Easy CD Creator recognize the CDRW,
recover Easy CD Creator by uninstalling it. Recovering Easy CD Creator
resets the software and causes it to look for the CDRW drive again. Be
sure that you have the last recovery disc of your Pavilion recovery
disc set before continuing.uninstall Easy CD Creator,
Step 4: Installing Easy CD Creator using Application Recovery
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