That cup, or the hose that it leads to, out the back and down to the bottom is plugged. It has to be cleaned out so that when the freezer automatically defrosts, the water will run into the cup and down the hose to evaporate in the tray under the compresser. You should be able to pull that cup off to clean it. The hose is a little awkward to get to , but if you cdan blow through it, everything should good.
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