Our unit is hooked up to a hose drain had has been

Clear the blockage and check the flow through the filter.

Assuming you have a hose connected to the bucket for drainage, it is necessary that the end of the hose be lower than the top level of the bucket or the bucket will fill before the hose drains. I see many people who have their units on the floor and run a hose up into a sink and wonder why the bucket fills. Gravity works.....if you cannot find a lower place to drain the water then you must raise the unit up on a table or stand of some sort to get the bucket higher than the drain.

2 possibilities: #1The port that you plugged the hose onto need to be drilled so the water can come out and enter the hose. #2 The hose cannot be higher at ANY point than the bucket. Physics rules apply and the water will always fill the lowest point. Keep the hose low or raise the dehumidifier up.

The problem you're having is generally cause by the drain hose or drain hose connection being clogged. When that happens water is diverted to the bucket. To solve this problem do the following:

First disconnect the drain hose for clogs to check for a clog.. Also, the hose should be no longer than 5 feet. If the hose is clear, the clog is in the hose connection or tubing.

Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reinstall the bucket, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor ithe hose for drainage.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.

I hope this helps you & thanks for choosing FixYa.

superstee - You're having to empty it because either the drain hose you have connected to the unit is clogged or the drain hole a the hose connection is clogged. Therefor, the water is drained into the tank, rather than the drain hose. Also, the drain hose would not be any longer than 5' and must drain down, as the dehumidifier does not have a pump. It relies totally on gravity.

Remove the hose and check it for clogs. If clear check the drain hose connection, using an 18" long appropriately sized Zip Tie. Carefully insert the Zip Tie and continue to push it in until you reach the bend in the tubing. Gingerly work past this bend, until the Zip Tie bottoms out or you run out of usable Zip Tie. The while slowly pulling it out, rotate the Zip Tie. This will dislodge the clog. As you reach the end of the Zip Tie removal, be prepared for some water to follow. CAUTION: BEFORE DOING ANY OF THE ABOVE TURN THE MASTER ON/OFF SWITCH TO OFF AND UNPLUG THE UNIT.

The above should solve the problem for you. Please let me know. Thanks.

The continuous drain hole (where the hose is inserted) is clogged. To remove the clog, you will need an 18" long plastic Zip Tie (or something similar. But NO wire cost hangers) that will fit into the hole.
Insert it slowly and push until you reach a bend in the tubing. You will need to gingerly work it past this bend until the Zip Tie bottoms out or you run out of Zip Tie. Then, while rotating it, pull it out slowly. As you reach the end of the Zip Tie, be prepared for some water to follow. Also make sure that the drain hose, when reinserted is not crimped and the end is lower than the drain hose connection. The unit does not have a pump. It relies on gravity to drain water through the hose.

Hope this helped you to solve the problem. Please let me know. Thanks.

the full bucket switch on these models goes bad, o.k.,i know,you said its hooked to a hose to the drain so the bucket never fills up,but,seriously,test the "bucket full" (in the upper right hand area of where the bucket installs) shut-off switch,as this will kill one of these units if it goes bad as it carries all the units power through it at all times,i replace many of these every season,if this switch goes bad it shuts off the entire unit

I had the same problem....raised the unit 3 feet off floor, the drain hose is 4feet long... But the secret to getting unit to drain into hose if unit is set to Continous is...... TILT the unit back about 5 degrees with a half inch piece of wood under front wheels and She will drain into hose instead of bucket.... IF this don't work , I will eat the [email protected]

Sounds like the connector hoae came off inside the machine . Look up inside the machine where the bucket would go and you should see where the hose attaches to the condensate drain . It might have pulled off .

I believe you have to put a plug to drain that drains into the tank ,then it can only drain out the hose.