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The problem lies with one of the hoses taking water to and from the heating element - hoses either have a crack in it or one of the two connections is no longer water tight.
Here's an online version of the cafe roma coffee machine. The owner's manuals this company provide are known to be very skimpy in the info they provide, so don't expect much
I can understand how frustrating that can be. You might want to try and de-calcifying your espresso maker. After time the calcium and minerals in water can build up and clog the nozzle of the machine. You should be able to find a de-calcifying solution at a local cooking store. Also if you are trying to reach the manufacturer their number should be 770-509-3006.
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