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You can find the stem and other parts at: http://www.abtecparts.com/hamilton_beach_coffee_urns.htm. The GE urn and the Hamilton Beach counterpart are the same item. Also try: http://www.ereplacementparts.com/hamilton-beach-40515-cup-commerical-coffee-urn-parts-c-139382_139388_173889.html
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Call Hamilton Beach customer service. They usually will send the part free, you just pay shipping ($5.00 or less). 1-800-851-8900. I love hamilton beach. They love their customers and stand behind their products. 1-800-851-8900. Also check out hamilton beach.com and look up your product. most regular parts can be ordered on line thru hamilton beach. Good luck to ya.......katherine
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