MAILBOX LOCKED

To reset the password on the mail box you need to go to a M7310 phone on your system. It has 3 buttons under the display. You need to press the "Feature" button and 983, then enter the password 120000 (this one is used if you have 2 digit extensions 1020000 is used if you have 3 digit extensions) . Next in the display you will see mbox-AA-othr above the soft keys. Press the button below mbox. Next enter your extension number. After that you should see the screen to reset your password. This will reset the password to 0000. When you go back to your own extension and log in to your mailbox it will prompt you to change your password. If you password120000 or 1020000 doesn't work try 121111 or 1021111, the last 4 digits are the password for the admin mailbox.

Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

Feature 983 defult password is 120000 for 2digit locals and 1020000 for three digit locals and 10020000 for four digit local > Don't use # key

How to Change a Mailbox Password (Administrator Only) 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number (same as extension number) you wish to reset.
8. Press "Reset" softkey.
9. Press "Rls" to exit (orange button to the right of the number buttons).
The Default password is "0000".

Feature 985 is used for resetting the administrator password.To reset a subscriber mailbox press feature 983, enter in log (default 1020000), on the 3 soft keys bolow the the screen press mbox,chng, enter extension number of the locked mailbox, press reset at the reset password prompt.press rls key

If you are not the System Administrator/Coordinator, your phone doe not have this privilege.

Please use the Feature 981 enter your password. You really should ask your Administrator to delete your mailbox and re-add it.

Delete the mailbox, once deleted, add the mailbox again.

feature 983 ... password 12000 or 1020000 generally. Hit mail box. enter mailbox #, reset password.

Press the feature button then 983 enter 120000 as your password, if that doesn't work try a combination of 1020000, 10020000, etc... Enter the mailbox ext (The phone ext) hit reset and the password will be reset to 0000. You will be forced to change the password after you log into your mailbox again.

You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.