The scanner cover is called the lid. The cartridge access door is just below the front edge of the scanner. It doesn't run the whole length of the scanner (just to the right of the front (control) panel). It's above the output paper tray. When this door is open you can insert or remove the cartridges, so check if those are visible. If the door has broken off, it will need to be replaced and you should contact HP. (The door pivots on pins at the bottom and if they are broken it's difficult to fix.)
I hope this helps.
Cindy Wells
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