The freezer section is cold but not freezing, I noticed that the back panel has frosted up from top to bottom. The motor of fan in the freezer section is still operating. Also, water on door not working. Also, Freezer not making ice cubes.

Inspect back panel in the freezer section. Is it covered in frost?

ok,when you open the freezer door do you hear the fan blowing?all that happens is the freezer gets cold,a fan in the back wall of the freezer turns on and blows cold air up into the fridge section,a thermostat tells it when it's cold enough or it's getting warm then it will blow more air up top,if the freezer is working correctly then either the fan isn't working or the bottom freezer door was left open,warm air got sucked up into the air vents causing water droplets to be formed,then they freeze blocking the air vents with ice and now the cold air can't go into the fridge section.is there any ice on the ceiling of the freezer or frozen water droplets on the bags in the freezer?if so the door was left open.unplug the maction,and with a hair dryer blow the hot air into the holes on the back panel,keep doing this until you don't see any more water draining through the holes,turn it back on and see if the cold air is blowing up into the fridge.if the evap fan motor is bad the part number is W10128551 and it's around 25 to 30 dollars.you must of got the model number off of the book,it's not the full model number,check in the fridge section on the right hand wall near the ceiling and you should see a tag with the number on it.also down at the bottom kickplate,you can remove the kickplate and there should be a tech sheet tucked away in it,read it and it will tell you how to put the machine into defrost mode,if you can do this,instead of unplugging it if you have to melt it out with the hair dryer you can put it into defrost so the heater will come on and this will help you to defrost the vents quicker.let me know what you find and if you need any more help.good luck with your machine

Hi shannon_sell,

You can start addressing this issue by looking at the back panel inside the freezer. If you notice frost covering the back panel, you have defrost problem. What happens when you have a malfunction in the defrost system is tha air cannot circulate from the freezer to the fresh food section. Also, excess frost builds up within the coils inside the freezer. This is what is blocking the air flow to the fresh food section. The defrost system consists the defrost control or timer, thermostat and heater. Also, you need to check if the evaporator fan is working.

Hope it helps.

Thank you for using FixYa.

You have a frost blocked evaporator. Translation: The cooling coils, located behind the back wall inside the freezer section, have plugged up with frost (usually caused by a burnt out defrost heater, located at the bottom of these coils) which prevents the cold air from circulating inside the freezer, and into the top of the fresh foods section. At the same time, this blocked air flow allows very cold air at the bottom of the freezer section to migrate back into the bottom of the fresh foods section, and thus freeze item in the bottom bins of the refrigerator. Unload the freezer, take the shelves out and remove the back panel. Melt the frost with a hair blower, and change out the heater at the bottom.

something in auto defrost circuit has failed heater, timer,defrost thermostat,wiring call for repair

check to see if the fan motor in the freezer is running. all the cooling happens in the freezer and the fan is what circulates the cold air down to the refrigerator.. if the fan isnt running ,it could be a bad connection or a bad fan motor..on some models the doors need to be closed before the fan comes on so just push on the door switch to check .if the fan is running then a defrost problem may be the problem.. you mentioned you defrosted the unit. if the auto defrost isnt working, you would notice frost on the back of the freezer. there would be a lot more frost behind that panel that could block the airflow down to the frig. you would have to remove rear panel of freezer to clear all the frost and restore proper airflow..remember to unplug the frig before doing any work..

sounds like either a defrost problem or freezer fan motor problem. open freezer door, hold in light switch and listen for sound of fan motor. if fan is ok. check for frost build up on back wall of freezer. post what you find out.

Hi, Check in the freezer section and see if there is frost building up on the rear panel. Notice if the evaporator fan motor is running. If there is frost, you need to repair the defrost cycle.
Please let me know if this what you find so I can assist you further.

Vic

Cold air being heavier than warmer air will settle to the lower levels. Check for fan motor operation inside the freezer section. If the fan is not operating you meed service. Also check for frost on the back wall of the freezer section. If the fan motor does not circulate the air frost will form on the back wall, also if the defrost system is not functioning.

Yes that is a proplem...when ever that compressor is running that fan motor should be running too.. also you evapurator fan motor should be running also