I turned it on and just one line accross the screen appears. the audio is fine.Everything is normal except theres just a line on the screen.

Call them to pickup or take back

The lenses in the TV are more than likely misaligned due to heat from lamp. The heat can cause the lenses to move and the red shaded horizontal line appears over time because the lenses fall out of alignment.

You just need to have the lenses realigned and the red shading will go away.

If have factory amp you have to find the turn ou wre for the amp and hook it up to the amp turn on wire from the radio(bootleg way sound might cut in & out) or go to local sound shop and get a bypass for the amp

If it has the lines for EVERY picture, that normally means your imager has gone bad...

When this kind of set comes in for this problem, it is typically caused by a leaky/intermittent diode D402, located next to the heat sink for the vertical deflection IC. I will typically also replace the vertical deflection IC at the same time, just to avoid repeat failures.

This can be caused by the contrast being set too high. Typically, for a Sky box the TV's contrast should be set to around 65.

If this does not help, then the LCD panel is probably at fault.

remove the ground from the plug

If you enlarge the picture you have just taken, is there same lines running accross the picture?

If so, the shutter magnets are causing interferance and causing the picture to overexpose and have tiny lines running through it.

In Australia the complete lens will need to be replaced as the shutter does not come seperate and this is very expensive.

Sorry for the bad news.

vertical ic