Canon PIXMA MP830 All-In-One InkJet Printer Logo
Posted on Mar 27, 2010
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Fax output error

We are trying to receive a fax confirmation, but we keep on getting a fax output error.

"fax output error
cassette
There is no paper in load"

1 Answer

Martin Smallridge

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  • Canon Master 419 Answers
  • Posted on Mar 27, 2010
Martin Smallridge
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Joined: Jan 22, 2009
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Pretty sure your paper tray button is set to get paper from the bottom paper cassette which is the tray that slides into the bottom of the printer.

If you switch the paper tray selection button* to use the rear feed tray you'll probably find it will print faxes sucessfully or you can put paper in the cassette tray...



*The paper tray selection button is just under (and slightly right of) the "Memory Card" button and has an icon image of the printer with two LED's (top and bottom). These lights indicate which of the trays is currently selected...


Hope that helps.

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1answer

Canon printer error code 1256

Error Code: 1256 Cause: The paper output tray is closed or it has not opened.
Action: Confirm that there are no materials preventing the paper output tray from moving and that the paper cassette is inserted properly.
Open the paper output tray, then tap OK on the touch screen.

Important
  • Do not close the paper output tray while the machine is in operation.
0helpful
1answer

Had paper jam which have cleared. Getting support code 6001 saying turn off and restart which we have done but still keeps coming up with same error

The 6001 error is a generic internal error code. Unfortunately, it could mean one of many things. To resolve the 6001 error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.

2. Remove paper from the automatic sheet feeder (in the back).

3. Gently pull jammed paper out, if any.

3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.

3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

5. Check ASF with a bright light to check for obstructions. Remove any if found.

6. Open the rear cover to check if the paper is jammed.

7. Pull out the cassette and check if the paper is jammed inside the cassette area.

8. Load paper back into the ASF or cassette.

9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)
2helpful
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I have a Laser Class 710 and the error light keeps blinking. There is a message that says "incorrect paper size received in memory". How do I get rid of this?

Someone has probably sent you a fax on 8 1/2 x 14 inch (legal size) paper. Pull down the manual hand feed tray which is located above the regular paper cassettes and place some legal size paper in it. Hopefully the fax will be outputted and the message will go away. Good luck.
0helpful
1answer

I am getting a "fax output error - cassette." It

Hi,

Pretty sure your paper tray button is set to get paper from the bottom paper cassette which is the tray that slides into the bottom of the printer.

If you switch the paper tray selection button* to use the rear feed tray you'll probably find it will print faxes successfully or you can put paper in the cassette tray...



*The paper tray selection button is just under (and slightly right of) the "Memory Card" button and has an icon image of the printer with two LED's (top and bottom). These lights indicate which of the trays is currently selected...


Hope that helps.
7helpful
2answers

We have a printer (MX870) that keeps giving us an error stating: there is no paper. There is paper in it but we cannot get it to print...it continues to give us the same error

From the service manual about the paper issue this is what it says:

***Rear tray. There is no paper. Load paper and press [OK].

Confirm that the rear tray is selected as the paper source. Set the paper in the rear tray, and press the OK button.

***Cassette. There is no paper. Load paper and press [OK].

Confirm that the cassette is selected as the paper source. Set the paper in the cassette,
and press the OK button.

Hopefully its just a setting on the printer or the computers printer properties.

Best of luck..
0helpful
2answers

Action to fix Error Code 6A00

Hi
Error 6A00
The 6A00 is a Canon generic code for paper path jam.

Solution 1:
Move the printhead carriage back and forth a few times.

Solution 2:
Check the purge unit: Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like.

Solution 3:
Press the ink pads down in the purge unit.


All I ask is please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
10helpful
3answers

Panafax uf-790 - info code = 011

Check cassette refers to the paper cassette. If there is no paper or the cassette is not seated correctly, then you will get that error. If you tried those, then check the left rear of the cassette for a tab. If that tab is broken off you will get this error and you need a new paper cassette. Good luck.
2helpful
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Canon pixma mp530 all-in-one printer set up

Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
  1. Press <Fax>.

  2. Press <Menu>.

  3. Press the right or left arrow button to select [Receive mode set], then press <OK>.

  4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.


    FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.

    MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
    ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
    FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
    DRPD: When you have subscribed to a DRPD service with your telephone company.

  5. Press <Stop/Reset> repeatedly to return to fax standby mode.
Solution: Changing the TX report MP530

Change the TX Report 1. Press the <Menu> button to display [FAX SETTINGS].
2. Use the [ left.gif] or [ right.gif ] to select [TX SETTINGS] then press <OK>.
3. Use the [ left.gif] or [ right.gif ] to select [TX REPORT] then press <OK>.
4. Use the [ left.gif] or [ right.gif ] to select [PRINT ERROR ONLY] or [PRINT FOR EACH RX] then press <OK>.
5. Use the [ left.gif] or [ right.gif ] to select [YES] or [NO] for [ATTACH TX IMAGE:] then press <OK>.
6. Press <Stop/Reset>.

Changing the Paper Size, Type and Source
Changing the Paper Source
Before printing, confirm that the location where you have loaded paper is selected as a paper source. Press <Feed Switch> to change the paper source.
papersourcebuttons.gif
(A) Auto Sheet Feeder Lamp
(B) <Feed Switch>
(C) Cassette Lamp
Note: Press <Feed Switch> so that the Auto Sheet Feeder Lamp lights when loading paper in the
Auto Sheet Feeder and the Cassette Lamp lights when loading paper in the Cassette.

You can also select the paper source with the printer driver when printing from the
computer.

Changing the Page Size and Media Type

Note: The asterisk <* > on the LCD indicates the current setting.
1 . Press <Paper>.
When you do not need to change the page size, press <OK> to proceed to step 4.
2 . Use leftright.gif to select the page size: A4 / B5 / A5 / 4x6 / 5x7 / C-CARD / 8.5x11 / 8.5x14
sizetypelcd.gif 3 . Press <OK>.
4 . Use leftright.gif to select the media type: PLAIN / PHOTO PRO / PHOTO PLUS / MATT PHOTO / GLOSSY
selectingtype.gif
Note: In order to obtain optimal quality print results, when copying photographs, use Canon-recommended Photo Paper Pro or Photo Paper Plus Glossy.
5 . Press <OK>.

Entering the Date and Time Note: When your machine is connected to a computer with the MP driver installed, even if the date and time are entered from the Operation Panel of the machine, the date and time will be read from your computer every time you start the computer, turn the machine on, or disconnect and connect the USB cable. When using your machine connecting to your computer, set the date and time on your computer precisely.
The date and time will be reset when you disconnect the power cord or there is a power failure. In this case, you can set it again on the machine. Alternatively, it can be read from your computer and set on the machine by connecting the machine to your computer with the MP driver installed.
1. Press [FAX], then press [Menu].
2. Use [ left.gif] or [ right.gif] to select <USER SETTINGS>.
3. Press [OK] two times.
datetimeset.gif 4. Use the numeric buttons to enter the date and time (in 24-hour format). Enter only the last two digits of the year.
Note: If you misentered the date and time, use [ left.gif] or [ right.gif] to move the cursor under the number to enter the correct number. Three formats of date are available.
5. Press [OK].
6. Press [Stop/Reset].

I hope it helps!!!
0helpful
2answers

I can neither send or receive faxes

hi 003 - Recording paper jammed when feeding from the 3rd cassette. Remove the jammed paper. (1) Open the Printer Cover. (2) Remove the jammed paper. (3) Slide out the Paper Cassette. (4) Remove the jammed or wrinkled paper and reload the recording paper into the paper cassette. Caution: Make sure that the paper is set under the clips of the Paper Cassette. You can load about 500 sheets with standard weight paper (20 lb. or 75 g/m2). good luck
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