Your problem is going to be a blockage in the inlet to the drum. To fix this problem find the inlet pipe normally located above the door behid a flap of rubber..push your fingers up there to see if you can feel a blockage..If not your going to have to remove the lid of the machine to access the pipe that leads from the detergent drawer to the tub. Look at the rear top of the machine..You will see three screws....remove them and push back and lift the top panel (lid) now you should be able to access the pipe. Pull the pipe off and clean it out, i suspect you will find a socks or any other cloth blocking the pipe.
or the you have a blockage in the fill hose, probably a bleach lid cap cardboard circle or detergent lid cardboard from the cap, or another foreign object, remove the object by removing the top of the machine, remove screws in back at top slide lid back remove the dispnser by pressing down on tab and pull it all the way out, remove single screw next to dispenser, see if you can remove the tube under the dispenser box attached to the tub, if not remove dispenser box and hose attached at bottom find blockage and re assemble, with a stroke of luck you may be able to remove the object by reaching in where the dispenser tray was.
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yes its was very helpful it fixed the problem it was a cardboard cap from the doney botte thank yuo very much
i rate this the best thank you
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