First you must check your phone settings and make sure your data service connection is on.
Also, if you have never used web on your phone you most likely need to contact your service provider and have them activate web service on their end.
At this point i suggest you chose a media net or data service plan.
you may want to chose the unlimited package but can be costly at $30.00 a month.
Once you do these steps you can chose the media net icon or internet browser on your phone and off you go!
have fun it's addicting.
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