Copy, scan and fax will not work. Message says refer to device document.

Its hardware failure in scanning section,not only scan even copy & sent fax also effected...needs professional to rectify the problem..you are tec guy we can suggest you

A full feature software and driver package for Windows 7 is not available for your product. However, the Windows 7 operating system installed on your computer contains a basic driver solution for your product. With the basic driver, some of the advanced product features are not available. You can print from a software program, and import and view images on a memory card, if your product has a memory card slot. With this basic driver, the buttons on the product do not function and some of the advanced product features are not available. How to Scan a Document in Windows 7 By Greg Harvey The Windows Fax and Scan utility enables you to scan documents and pictures. Before you can scan documents and pictures, you must have a scanner installed on your computer. Your scanner must be listed in the Devices section of the Devices and Printers Control Panel window.

To check to see if your scanner is properly installed, open the Device Stage. Choose Start?Devices and Printers. If Windows doesn't automatically find your scanner, you can manually add it in the Devices and Printers window by clicking the Add a Device button in the toolbar and following the wizard's commands.

1. Choose Start?All Programs?Windows Fax and Scan.
   

   Windows 7 opens the Windows Fax and Scan window.
   

2. Click the Scan button in the Navigation pane, then click the New Scan button on the toolbar.
   

   The New Scan dialog box for your scanner opens.
   

3. Use the settings on the right to describe your scan.
   

   By letting the computer know what you're scanning, its color profile, and the type of file you plan to create, you enable Windows Fax and Scan to create the highest quality scan.
   

4. Click the Preview button to see what your document will look like.
   

   Make any last minute changes.
   

5. If you're happy with the preview, click the Scan button.
   

   Windows scans the document and presents you with an image of your document.
   

6. Click the Save As button and complete the necessary information.
   

   Enter the filename, the type of graphics file you want saved, and then click the Save button.
   

To automatically forward the document you've just scanned as an attachment to a new fax message, click the Forward as Fax button.

The scan feature in the Windows Fax and Scan utility is set primarily to scan text documents. If you want to scan a photograph or other graphic, you're better off doing that directly within the Windows Live Photo Gallery.


Read more: http://www.dummies.com/how-to/content/how-to-scan-a-document-in-windows-7.html#ixzz15JFYWJQ1

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

maybe driver needs updating

It won't scan unless the HP scanning software is loaded and running on your PC, it needs to know where and how to scan, which is the scan options. It will scan and make a copy if you press copy, but it won't scan when you press scan unless that software is running.

Your product must be accidently set to copy mode instead of fax mode and when it is, it actually expects a document to be loaded in the tray to "scan/copy" so change to fax mode again and try to sent the document. This should fix your problem.

If you do want to make a copy, make sure a doc. is loaded and press start copy to do so.

cartridge error

Use thunmdrive then can scan

Uninstall everything that has to do with your old HP printer, drivers, photo processing, etc. Reinstall software with J4580 printer. That should open HP Digital Imaging Monitor where you can set scanning options. Plug printer into the back opf your computer. Plug power supply directly into the wall socket.

same problem, they probably didnt even put in the proper hardware to make thing even work