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take out both cartridges from ur printer,install them again. ry to print again.kodak printers works on the mechanism that even if ur printing black and white documents, it will take ink out of colour cartridge as well . try to upgrade the firmware of ur printer by going to www.kodak.com/go/downloads and downloading latest firmware from there on ur desktop,connect ur printer to computer and run that file. restart ur printer,ur issue will be resolved.
It seems to be a problem with the colour ink cartridge ,did you remove the protective tape that came with it?
you should return the colour cartridge and get it replaced or buy another one.
If that doesn't solve it then return the printer since it's under warranty.
Time to call kodak @ 1800 421 6699 and they will replace the printhead for you free of cost.
Do not worry, it will resolve the issue and the printheads of kodak have been lasting longer nowadays as the technology has been improved.All the best.
you need to use the head cleaning tool in the printer properties, youll
need to keep running it untill it runs clear and it uses alot of your
ink while it does it.
youll find the cleaning option if you go to your start/settings/printers and faxes, right click on your printer and go to printer preferences then maintinence
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