You may launch troubleshooting utility and send its report to Singer. There are too many issues that could lead to installation failure to discuss them within this site format.
Ugh - computers! If you have access to another computer, try the download to see if it works. I kept my old desk top with xp for such occasions.
It could be you need to download a new driver for the program.
I would go to the Singer Company site where they have a Futura section with tutorials and FAQ. If a solution cannot be found, I would give customer service the entire story and ask for help.
First, there's a Windows 7 update
available at www.Futura-support.com. Click on the lefthand side, then
on CE100/150/250/350, etc, etc. Follow the directions CAREFULLY.
First, be sure the uninstall ALL Futura software you've attempted to
install and reboot your PC.
If for some reason this doesn't
solve you're problem, I've posted a set of instructions at
http://www.fixya.com/support/r8955271-use_machine_windows_7_or_vista
that will allow you to run the software under XP on your Windows 7
machine. This is a bit more complicated a solution, but if you follow
the instructions carefully, you should be fine. Try the Futura update
first, though.
I hope this solves that problem.
Next, you say you're "still" having the connection error? Did I answer your problem before? I'm going to give you the answer to the problem I had with this, and if I already gave you this please leave me a comment on this. I check back daily, so I'll see it and we'll try and troubleshoot further from there. First, take care of the software problem. Next, make sure you're plugging the USB cable from the machine into a USB port in the BACK of your computer, not one of the front ports or a port on a USB hub. The cable and machine need more power than most of those ports provide, a technical detail that Singer doesn't realize. Good luck!
360 views
Usually answered in minutes!
×